Checkout link doesn't produce results

[HaseenGlobal]

Whenever I create a shareable checkout link, all it says when I click it is "The requested item could not be found. Please check the link and try again". The checkout link option is on and the chain icon is blue so I have no clue to what it might be.

[Kassi_]

Hey there, @HaseenGlobal - 

Could you walk me through how you set up the link? It sounds like a step was missed.

If you added it through your Online Store - you will need to make sure the item is set to available for the link to work. 

I will keep an eye out for your reply👀. 

[HaseenGlobal]

I tried all 3 ways, going to the online store option on the left hand menu and then choosing online checkout, going to the online checkout option in the left hand menu, and also just going to the item itself and turning the option on, yet all of those produce the same results 😞  

[HaseenGlobal]

It may just be something with my account because I’ve have issues verifying my identity, i always get an unexpected error when trying to access the online checkout dashboard, and I’m not even able to create a one page online shop because the loading screen takes forever

[Kassi_]

@HaseenGlobal - 

Hmm... that is odd. I would recommend reaching out to our CS Team directly. They would be able to see if it's an issue with your account or the Online Checkout Link. 

Use this link to get your Customer Code to reach them.