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sheldon

Does Square accept Canadian Debit cards?

I would like this question answered before applying for a Square.

 

It would save a lot of time if Square had a customer service number for potential clients to call and get their questions answered.

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Message 1 of 131
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1 Verified Answer
Verified Answer

Re: Hello I am looking to add Debit to my system. What do people do in Canada for Debit with square?

Hi everyone! I'm happy to announce the Square Reader for contactless and chip in Canada. This latest addition to the Square reader family lets you accept chip cards, contactless payments, and now—finally—debit tap!

 

What this means for your business

Square Reader for contactless and chip is now available from the online Square Shop for $59. Once you have your reader, you can accept contactless payments, mobile payments like Apple Pay and Android Pay, and chip credit cards too.

 

Your reader can connect wirelessly to any supported device or you can purchase the Dock for Square Reader to keep your reader charged and positioned for payments. You can also use the dock to plug your reader right into Square Stand for instant setup. Learn more about how to use your reader in our Support Centre.

  

Accepting payments with Square Reader

Once you have your Square Reader set up, you can start processing debit tap, credit and mobile transactions with the Square app on your device. It’s similar to accepting payments with the magstripe reader, but a few things are different:

 

  • Debit tap transactions have a limit of $100. Credit card transactions have no limits—tap or insert the card, manually enter the card number, or swipe it with your included magstripe reader. Magstripe, inserted and manually entered debit transactions are currently not available.
  • Accepting tips on tap payments. You’ll need to hit the Contactless option before you can complete the transaction.
  • Refunding debit card payments. These have to be done in person, you’ll need to tap the original purchasing card to refund the payment.

 

email_6_card-tap.jpg 

1 Best Answer

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Kpay Alumni

Re: Hello I am looking to add Debit to my system. What do people do in Canada for Debit with square?

Best Answer

Hi everyone! I'm happy to announce the Square Reader for contactless and chip in Canada. This latest addition to the Square reader family lets you accept chip cards, contactless payments, and now—finally—debit tap!

 

What this means for your business

Square Reader for contactless and chip is now available from the online Square Shop for $59. Once you have your reader, you can accept contactless payments, mobile payments like Apple Pay and Android Pay, and chip credit cards too.

 

Your reader can connect wirelessly to any supported device or you can purchase the Dock for Square Reader to keep your reader charged and positioned for payments. You can also use the dock to plug your reader right into Square Stand for instant setup. Learn more about how to use your reader in our Support Centre.

  

Accepting payments with Square Reader

Once you have your Square Reader set up, you can start processing debit tap, credit and mobile transactions with the Square app on your device. It’s similar to accepting payments with the magstripe reader, but a few things are different:

 

  • Debit tap transactions have a limit of $100. Credit card transactions have no limits—tap or insert the card, manually enter the card number, or swipe it with your included magstripe reader. Magstripe, inserted and manually entered debit transactions are currently not available.
  • Accepting tips on tap payments. You’ll need to hit the Contactless option before you can complete the transaction.
  • Refunding debit card payments. These have to be done in person, you’ll need to tap the original purchasing card to refund the payment.

 

email_6_card-tap.jpg 

View Best Answer >

Message 48 of 131
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130 REPLIES 130
Sean Square

Re: Does the Square accept Canadian Debit cards?

Happy to follow up! Currently, we're not able to accept Canadian-issued debit or Interac cards for swiped or manually entered payments in Canada. However, if you’re using Square Invoices, your customers can pay with Visa co-branded debit cards and credit cards.

 

If you use another payment processor to accept debit payments, you’re able to track your debit payments through Square Register by selecting Other and then Debit/Credit as your payment type. Keep in mind that this feature is for tracking purposes only.

 

This is a very popular request from our sellers in Canada, and definitely something that is top of mind for us! I'll be sure to update this thread if anything changes.

 

PS) If my answer solved your problem, would you mind marking it as "Best Answer"? That'll help the rest of the community find what they're looking for. If not, just write back, and I'll continue to help. Thanks!

Message 2 of 131
23,642 Views
dakota

Re: Does the Square accept Canadian Debit cards?

I really really wish you could get through the "red tape" or whatever it is needs to be done to accept debit cards. I personally don't want another machine/program just for debit. I totally love Square Register and 2 years later, still no debit cards, YET, i get the updates all the time and see Australia has debit!!

Message 3 of 131
21,154 Views
Sean Square

Re: Does the Square accept Canadian Debit cards?

@dakota - I totally understand your frustration, this is something that has been a top feature request from our Canadian sellers. This is definitely not something we're brushing off - it's top of mind for us. I'll be sure to update you if anything changes! 

Message 4 of 131
21,152 Views
dakota

Re: Does the Square accept Canadian Debit cards?

Cheers Sean. Yes I called about 18 months ago maybe less and was told it was something that was at the top of the list. Thanks!! 🙂

Message 5 of 131
21,150 Views
j2ledflashlight

Re: Does the Square accept Canadian Debit cards?

I am also thinking of leaving Square for not having a Debit payment option. Just lost another customer because he wanted to pay with a Debit card and Square can not process Debit payments!

Message 6 of 131
21,117 Views
dakota

Re: Does the Square accept Canadian Debit cards?

yes I am upset as I think Australia just joined Square and they have CC and debit

Message 7 of 131
21,111 Views
j2ledflashlight

Re: Does the Square accept Canadian Debit cards?

I have went to  squareup.com/au to checked on dakota's  claim that if Australia has both debit and credit processing.

In fact they have both and not only that , they have

"Accept every way your customers want to pay.

Square lets you accept tap-and-go cards and devices and take chip cards, whether you’re on the move or at your counter."

 

We in Canada only have credit card processing with swipe or manual typed in.

 

Why would a small country such as Australia and which is smaller than Canada have the most up dated technology and Canada is slowly left behind?

 

Square Up Canada needs to catch up with the times. Business is evolving very faster. If you do not fill a need for us - small businesses, we will take our businesses some where else.

 

I have been a loyal user for Square Up in Canada for many years . We used in our two retail locations.

 

I am stunned as more and more customers demanded to use the debit card systems to pay for their purchases in Canada over credit cards. I have guessed with the high interest rates that these credit cards charges for the late payments, it is not worth paying for by credit card if you forgot to pay it on time.

 

I am losing a huge portion of sales because Square Up Canada can not process debit card transactions.  I am relying on one credit card processing from SquareUp Canada.  I am now even looking at alternatives to use. As a small business, I need all the sales to survive. I am already looking at other alternatives besides Squareup.

Some of your competitors are beanstream.com and dreampayment.com . Both of these alternatives are Canada based and can processes both credit card and debit payment. They even have Visa Tap and Master Card Tap.

 

One of the reasons that SquareUp Canada is ignoring Debit payment processing is because some debit card companies charges at least $0.10 to$0.25 per transaction. That is a lot lesser than charging a whopping a per transaction swipe fee, or 3.5 percent plus $0.15 for each manually entered transaction by Squareup Canada. They make a lot lesser under the debit card processing system and that is why some debit card and credit processing companies are selling their devices a lot morer or the monthly fees are more expensive. However, if you weigh in on all the sales you have lost because you can not process debit card payments, that device is worth getting.

 

Once I invested in one of your competitor's debit and credit card devices, I am not going back to Square Up.

It been a pleasure of using the SquareUp card reader but times have changed and we are moving ahead to other alternatives.

 

 

 

 

 

 
Message 8 of 131
21,104 Views
Spenser Square

Re: Does the Square accept Canadian Debit cards?

I completely get the frustration here, @j2ledflashlight, and understand that you need to do what’s best for your business, first and foremost.

 

It’s unfortunately a topic that I and the other admins here won’t be able to shed much light upon; either Square’s business decisions or a guess as to when these features will be available to you. Without a proper announcement, I can't speculate as major updates such as these are always very subject to change.

 

For what it’s worth I’ve shared your post with our team, as it’s certainly a valid criticism. I appreciate you taking the time to write this up; we’ll update this thread first thing should anything change in the future.

Message 9 of 131
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Actionlock

Re: Does the Square accept Canadian Debit cards?

Thank you for taking the time to both look into this and get back to me. I know it is a problem that is out of your hands. Thank you for passing this message along to your team. I will keep my fingers crossed that this problem can get worked out sooner then later. Have an awesome day.

Kim

Message 10 of 131
20,840 Views