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Having trouble processing visa debit

Hello,

 

I just had trouble accepting debit from a customer. She had one of those debit cards that is a visa debit. I had trouble with accepting debits card like this in the past. 

The first time she used it with me, it worked fine but today it didn't allow her. I used the tap option and the chip reader, both didnt allow me. Anyone havr any idea?

 

Thanks

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Super Seller

what do you mean it didn't allow you?  what response did you get in the app, declined, unsupported, something else?

Message 2 of 4
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I see now that you may be in Canada, and debit only works with tap and it must me and interac debit card.

Message 3 of 4
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