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How can we Include phone number on order ?

Is there a way to edit what info shows on the Orders in the Square dashboard? In the online store we have specified that customers MUST include phone # (so we can communicate by text for home delivery) but that info is not showing up on the order form.  We get their email but that is not as useful. 

Message 1 of 7
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Admin

Re: How can we Include phone number on order ?

Hi @CoastBeer-

 

Thanks for posting in the Seller Community.

 

I reached out to one of our Square Online Store specialists, @adamsmasher, and he verified that you should see the phone number they enter on the order detail page in the Orders section. It sounds like something isn't working right, so they suggest you give us a call. We look forward to hearing from you so we can figure this out!

 

 

Isabelle
Community Moderator, Square
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Message 2 of 7
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When I print out an order ticket for pick up the customers phone number is not included

I just found out that I can print orders off my square pos for order fulfillment instead of printing off my computer. When I print a receipt for Pick Up orders the customers name appears but not their phone number even though the phone number is on their order. When I print off delivery receipts the phone number is on the receipt. It would be nice to have the phone number right on the receipt so we can let the customer know their order is processing or ready for pick up. Am I missing something?

Message 3 of 7
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Admin

Re: When I print out an order ticket for pick up the customers phone number is not included

Hi @bbutler222-

 

According to this thread it looks like there might have been some issues with the phone numbers showing on the orders section.

 

@CoastBeer did you get an answer about this from our Weebly team, by chance?

Nika_S
Community Moderator, Square
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Message 4 of 7
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Re: When I print out an order ticket for pick up the customers phone number is not included

If you find anything out, please let me know!

Message 5 of 7
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Merchant Order Received Email Changes

When we receive the email that we have gotten an order the complete contact information specifically the phone number is not in the email.

We have to go into the dashboard to retrieve this information.

Where are the settings to allow all of the customer's contact information to be in the order received email?

Message 6 of 7
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Admin

Re: Merchant Order Received Email Changes

Hi @cottagelane. I'd go ahead and follow Isabelle's suggestion here and reach out to our Support team in regards to this issue.

Nika_S
Community Moderator, Square
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Message 7 of 7
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