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I did not find the receipt in the sales record

My father had a pizza shop, he made a sale and printed an invoice and at the end of the day did not find the invoice amount in the reports, so he searched for it and did not find it, what is the solution in your opinion?80CEBD34-81F6-43F7-AAA9-A723CA1B92A0.jpeg

 

We searched through the name of the invoice and via the encrypted number and did not find it, as if this bill came from mirage

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Some sales disappear?and I don’t find it when I search about it, the cash drawer tell me about the money I got but the report tell me the opposite, what could I do ?

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