I did not receive a notification of a sale on my site how does that happen?

[tom9]

Can someone tell me how to get a notification?

I used to get a copy of the buyers confirmation email.

I do not get it any more.

Now I get an email from Square telling me that they have collected $ but I have to go online to find out what has been sold.

Help?

[MJD · Accepted solution]

Hey there @tom9!

Have you: 

• Checked your Spam/Junk folder?
• Checked it's sending to the correct email?
• Made sure these domains are listed as 'safe': @squareup.com, @messaging.squareup.com, @communications.squareup.com?

Please also whitelist the following email addresses by adding them to your contacts:

• hello@weebly.com
• noreply@weebly.com
• no-reply@weebly.com
• hello@emails.weebly.com
• noreply@promote.weebly.com
• no-reply@ editmysite.com  (no space, space present to avoid auto-linking and bad HTML)

If you've added all the emails above and the emails are still not being sent through to your inbox or spam folder, the next step would be to contact your email provider directly as emails might be blocked or delayed by them.

I hope I could help you here, If I did, mark this reply as best answer to support other sellers looking for a solution to this issue or one similar! 😎✨

[MJD · Accepted solution]

Hey there @tom9!

Have you: 

• Checked your Spam/Junk folder?
• Checked it's sending to the correct email?
• Made sure these domains are listed as 'safe': @squareup.com, @messaging.squareup.com, @communications.squareup.com?

Please also whitelist the following email addresses by adding them to your contacts:

• hello@weebly.com
• noreply@weebly.com
• no-reply@weebly.com
• hello@emails.weebly.com
• noreply@promote.weebly.com
• no-reply@ editmysite.com  (no space, space present to avoid auto-linking and bad HTML)

If you've added all the emails above and the emails are still not being sent through to your inbox or spam folder, the next step would be to contact your email provider directly as emails might be blocked or delayed by them.

I hope I could help you here, If I did, mark this reply as best answer to support other sellers looking for a solution to this issue or one similar! 😎✨

[tom9 · Accepted solution]

Hi Matt,

Yes thanks, I believe you are correct... how annoying.

Ciao,

Tom

[MJD]

Glad I was able to find a solution for you! 😎✨