Issues using promotion code created

[coloriemoi]

Hi,

Do you have any issues once you've created the promotion code, I can't apply it to the cart, it says Coupon not found? Maybe it It's a bug?

Any clue on how I can resolve that?

Thank you.

[Joe]

Hi there, @coloriemoi 👋 Thanks for reaching out and joining us here on the Seller Community! So happy to have you.

Hmmm, this is interesting indeed. It is possible that you have created your discount from the Square Point of Sale side instead of creating it through Square Online?

I would like to flag this over to our Ecomm specialists directly. Would you mind including a screenshot of the error message you are receiving here? That would be so helpful.

I will keep an eye out for your response!

[Lavian]

This was from email:  noreply@messaging.squareup.com

In collaboration with Jane App bookings this was a special offer with a Code:  [redacted]

However, when I checked out, it didn't give me the option to add this promo code to get the discount.  I am disappointed !!

[isabelle]

Hmmm. You would've had the opportunity here @Lavian:

If you placed the order anyway, please give us a call.

[Lavian]

I didn't see it when I checked out.  Now that the sale went through & it's already shipped.  How would I get the discounted price???

[isabelle]

That's not something we would be able to adjust or fix from here, please give our Support Team a call and perhaps they can look into this further. Sorry about that!