There was an error logging in. (E313)

[Haider]

I can not login My  weebly  Site error E313 And  open website Show 404 page not found.

My Website Link https://www.HAwebsites.weebly.com/  How To Solve it 

. Open WebsiteLogin Time

[Adam7 · Accepted solution]

It looks like your account was banned for violating our TOS, @Haider. If you are logged into our Help Center, I would submit a ticket to our Customer Success team about it so they can escalate that to our policy team.

http://hc.weebly.com/hc/en-us/requests/new

[Bernadette3]

Sorry for the troubles, and thanks for your patience. Our team was able to recover the account and have instructed us to send you a password reset link. Please make sure to use a new password that you has NOT been used in the system before. Once you login you can re-publish the site. Apologies again for the troubles. https://www.weebly.com/reset

@lichen Let me know if you need help with resetting the password.

[tinnguyen]

Hello admin.
I have same problem.
I have tried resetting the password word but it failed. So I tried to create a new account to seek help from you.
My account could not login is: daotaospatimona@gmail.com
Thanks sir

[Bernadette3]

Hi @tinnguyen It looks like the account was closed due to a violation of our ToS. https://www.weebly.com/terms-of-service

[tinnguyen]

Hello @Bernadette 

Can you more clearly specify which terms I violated?
And can I do anything to recover my account?

Thanks

[Adam7]

I found your email case with our team and escalated that to our Policy team, @tinnguyen. Please reply to that email if you would like more info from our team.

[Ryanchao]

Hello Sir,

I just find I have the same problem with others that I can't log into my account and visit my website, could you help? My Weebly account is ryanchaotours@yahoo.com, my website is https://roadtripchina.weebly.com/

[Adam7]

Thanks for posting, @Ryanchao. Our team has resolved this for you, so all you need to do is reset your password to something new, log in, and publish your site again.

https://www.weebly.com/reset

[Helpmeplease2]

I have sent an email to recover my account as I lost all access but it appears that the issue may be related to my domain was redirected to a phishing site and I am getting error E313.  My godaddy account was hijacked and all my sites were redirected. I logged in to weebly 3 days ago and chatted with support.  My godaddy account was hacked and the A record was redirected.  I corrected that and have been working through getting google to lift the red warning page.  Since then I have lost access to my weebly account and the sites have a 404 page.  I confirmed 3 days ago with Weebly that my websites were all good but now I can't log in.  My email reset has no reset details in the email.  It's blank with no reset link.  That is how I got to this request.

Thank you for any assistance on getting my websites online again.

My account is jjs123@mail.com and the Error on attempted login is E313

[Bernadette3]

I'm really sorry to hear. It looks like the account was closed due to a violation of terms of service. Did you receive an email from the policy team? 

[Helpmeplease2]

I did not receive an email or anything else.  I have run 2 business websites on Weebly since 2012 and have been in contact with support 3 days ago.  I am shocked that my account is closed as I chatted with them on my issue and suggestions on how to resolve as quick as possible.  I would like to get my websites live again.  How do I gain access to them or your team?  Thank you.

[Bernadette3]

There's not much I can do in this situation, but I can at least escalate a ticket to support for you. Is the email on file okay for you? 

[Helpmeplease2]

Yes,  thank you.  I reached out to Weebly via email as part of what I thought was Lost Email Account Recovery but I have not been able to get a ticket open to track yet on getting my account back.  

[Bernadette3]

Thanks for submitting the ticket. It will be assigned to the appropriate queue. 

[BM666]

Hi

I am having the same issue with my site - rafaeldesigns.net. i created a ticket as well but have not heard from support team back yet. can you please look into it.

ticket# 47442793

[Bernadette3]

Thanks for reaching out, @BM666 It looks like the account just need a quick review, but you should be good to go now. You will need to reset your password first, and please make sure to use a password you have not used in the past. Thanks! https://www.weebly.com/reset

[soria]

Hi, my account was blocked too (primalfansite.weebly.com)

I didn't receive any emails to warn me about it. I want to recover it, if possible.

[Adam7]

Thanks for posting, @soria. I've asked our team to take a look at your account for you; it will probably take a little while to hear back since it is the weekend, though.

[soria]

Got it, I'll wait. Thank you.

[Adam7]

You should be all set now, @soria. All you need to do is reset your password to something new, log in, and publish your sites again.

[soria]

Solved, thank you @Adam 

[Adam7]

Not a problem!