I have had the same problem for years. I have 2 pro websites with Weebly. The videos have never streamed properly and I am now furious at this situation. I am based in the UK. When I travelled to France I tried to browse my site from there and the problem was the same. I've tried to troubleshoot the problem many time and have tried all sort of upload sizes, codecs etc... never worked. I have spent a lot of time building my sites and this is now a major desappointment.
My most recent conversation with what they call a Customer success advocate was 2 days ago. As they kept telling me that they couldn't notice any lag on the videos of my websites, I asked if it could be that somehow Weebly's servers are not pushing data out of the US properly. Here was the answer: "It is certainly possible, but I would not be able to provide a definitive cause." So basically they're saying that all these years I've paid for a service that they failed to provide to the standard they were advertising?... I am absolutely furious at this situation. I have decided to seek advice to find out what my rights are. If anyone else feels like contributing to this it would be welcome. I'll get back to this thread when I have found out more info....
In the mean time after years of paying for a failing service, here was the last word from Weebly: "Because we aren't able to replicate your streaming issue, I'm sorry to say you might be better off using a different platform for your website."
That's mind blowing isn't it? I mean how do you feel like rating Weebly after that when you recieve their automated email Customer Satisfaction Survey ! I actually laughed when I recieved it today.
If it can be proved that Weebly is failing to stream videos the way they claim they do out od the US then I think customer are due an apology, if not a compensation.
