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Facebook plug-in not working. HELP!

We decided to re-try using the FB plug-in. (Dropped it over a year ago when it stopped working.)

This is our website:  http://www.wickedoldemusic.com/

We have the FB Javascript SDK code in the Header code in Settings>SEO and the plug-in embed code under "Upcoming events"on our homepage. We are showing our FB page's Events and Timeline here.

In Chrome, the plug-in shows the FB header along with tabs for Events & Timeline but nothing loads in the tabs, only the loading spinner shows. Same in MS Edge but here the Timeline tab shows content but the Events tab shows the spinner only. Firefox simply shows "Wicked Olde" and turns out to be a link to our FB page.

What are we doing wrong? We tried putting the FB Javascript SDK code in the Footer code in Settings>SEO. Anything else we could try? Any ideas appreciated! TIA

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Square Community Moderator

Hi there, @jsbritto,

 

 

We can definitely take a look at this for you. Do you mind sending us a screenshot of those errors occurring? 

Also, welcome to the Seller Community! 🥳 We are so happy to have you here. While you are here, we recommend checking out our Orientation & Etiquette. Hope this helps! 😊

Ellie
Community Moderator, Square
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If you can, please delete this message! Thanks.

 

What's the best way to send you screenshots?

 

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Screenshot_20221130_070443.pngThis is in firefox...the plug-in is supposed to show up where it says

"Wicked Olde"

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Screenshot_20221130_070543.png

This is in Chrome. Both the tabs (Events and Timeline) show the loading spinner.

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Screenshot_20221130_070700.png

This is in Edge. The Events tab shows the loading spinner. The Timeline tab looks ok.

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Square Community Moderator

Hi there, @jsbritto,

 

I'm sorry if this comes off as silly, are you able to disconnect and reconnect the Facebook plug-in? This helps troubleshoot the issue and we can see what is happening from there. 

Ellie
Community Moderator, Square
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Thanks, Ellie_!

We are using the code from the Facebook Page Plug-in help page: https://developers.facebook.com/docs/plugins/page-plugin/

 

The weird thing is that we used the same process to get the code and embed in our website over a year ago and it worked fine.

 

Screenshot 2022-12-05 091335.png

 

 

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