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Question about Paypal customer refund

 I tried to refund a transaction and got this message 

"There was an issue automatically processing this refund. The message returned by the payment processor was: You can not do a partial refund on this transaction"

I had marked the transaction as SHIPPED and the order was processed via the customers paypal account.

Any help appreciated.

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Sorry to hear that, @Duffeyjad. How old is the order that you are trying to partially refund?

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