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Problem submitting order.

My customer is having problems submitting her order. When she presses submit it says that it is an invalid card. I tried it on my computer and it did the same but when I went to my phone and did it directly through Square by entering in the info manually, it went through.  Why the glitch on my website?

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Square Community Moderator

Hi there, @Adaptive,

 

Typically when customers receive a message saying it is an invalid card, there is usually an issue with the billing information or the bank blocking a transaction. We recommend they try from a different device or browser!

 

Also, welcome to the Seller Community! 🥳 We are so happy to have you here. While you are here, we recommend checking out our Orientation & Etiquette. Hope this helps! 😊

Ellie
Community Moderator, Square
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