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capecodlocks

Imported Square amount doesn't match customer invoice

We use QuickBooks. They import the total customer payment so we can match it to the invoice.  Each fee is subtracted separately.  We also have access to a Transaction site that shows details on each including customer names.  Square subtracts their fee so the amount that imports into our account doesn't match the customer invoice.  Is there a way to change this to match how QuickBooks does it?

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capecodlocks

Re: Imported Square amount doesn't match customer invoice

As an example, we had a recent purchase that totaled $54.34 on the invoice.  Square credited our account $53.18.  I can't change the customer invoice to match this so it leaves my transactions hanging.

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Admin

Re: Imported Square amount doesn't match customer invoice

Thanks for the question @capecodlocks! What you could do is export a Transactions CSV from your transactions tab on the dashboard. This will give you a CSV file with your gross and net totals so you have something to compare your QuickBooks imports to. It might not be the most ideal way to get this information, but it is a resource you can use to compare!

 

Let me know if you have other questions!

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