appointment times changes

[Joey7575]

So when I make an appointment with the app., I create it for 5pm but my customers receive a text saying 2pm. Is there a way I can fix this or is this very common?

[Nika_]

Hey @Joey7575! It sounds like there could be a few things going on here...

1. It is possible that your device that you use for Square Appointments is set to a different time zone than your business hours.
2. Your client could have their preference set incorrectly on their customer profile.
3. The time zone notification setting on your Customer Directory might need to be adjusted.

If you need help on how to check these settings, you can always contact our Customer Success Team and ask to speak with an Appointments Specialist. They'll be able to see what the actual issue is!