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Unanswered Questions

When you do a cash refund it shows up in reports as a refund but the amount isn't removed from gross sales but it is from net sales. Is this normal?

Level 3
Posted 03-15-2024 in Square Point of Sale Group
0 Replies

Can I charge transaction fee to customer for online pickup order.

Level 1
Posted 03-15-2024 in How to Use the Seller Community
0 Replies

Hi Sellers!👋 We’re excited to announce that you can now link Square’s Kitchen Display System to your Square for Retail POS, allowing you to send orders to t...

Square
Posted 03-13-2024 in Product Updates
0 Replies

To better represent what businesses like yours appreciate most about Square Online Checkout —getting paid online fast with a simple payment link—we’re changing ...

Square
Posted 03-13-2024 in Product Updates
0 Replies

Hi Sellers! We’ve rolled out a new feature, offline payments, that enables you to take contactless and Chip + PIN payments on Square Stand and Square Reader wh...

Square
Posted 03-13-2024 in Product Updates
0 Replies

I have set up a square event to sell tickets to.I can see some tickets printing for tickets being sold. Is there a way to digitally see how many tickets have be...

Level 1
Posted 03-12-2024 in Questions & How-to
0 Replies

I've lately been making a online store for my business, and when i go on either preview mode/ or view it after i publish it, it always comes up with ' This stor...

Level 3
Posted 03-12-2024 in Questions & How-to
0 Replies

Is there any way to filter Subscriptions?I'd like to filter out to show just customers Canceled, only Active, or even Sorting would be helpful, like for Custome...

Level 1
Posted 03-11-2024 in Questions & How-to
0 Replies

I'm setting up items for a pre sale. At first I was having issues with the visability and stock not showing correctly in the online store compared to the item l...

Level 3
Posted 03-10-2024 in Questions & How-to
0 Replies

I’m a beauty therapist & I currently charge a $50 deposit for all my lash appointments n generally send them through the square invoice app but it’s time consum...

Level 3
Posted 03-09-2024 in Questions & How-to
0 Replies

I buy and sell items. My customers will often sell items to me, which I will at a later date then sell to another customer.Let’s say I have an Item X, I buy it ...

Level 3
Posted 03-08-2024 in Questions & How-to
0 Replies

I have an item ready for urgent sale, but when I test it on another machine, it requires that I login with a username and password. Obviously this is an extreme...

Level 1
Posted 03-07-2024 in Questions & How-to
0 Replies

Hello,When I go to set up a new payment link, after I fill out the name and price, I get hit with an error claiming "We encountered an unexpected error" and "pl...

Level 3
Posted 03-05-2024 in Questions & How-to
0 Replies

I would like to know how to set up online ordering have a very small menu and we're only open in the evenings and Sunday mornings

Level 1
Posted 03-05-2024 in Questions & How-to
0 Replies

Hi sellers, As we mentioned in January, we redesigned the Square Restaurants POS to make it easier to navigate and stay productive throughout service. This red...

Square
Posted 03-04-2024 in Product Updates
0 Replies

We are seeing most (but not all) Mastercard transactions fail via the square reader (red light and failed message in POS)The same card works fine by tapping dir...

Level 1
Posted 03-03-2024 in Questions & How-to
0 Replies

HiI have a restaurant pos and added an embed code section to the online page. It tries to autosave and throws and error every time. I am trying to embed an open...

Level 3
Posted 02-28-2024 in Questions & How-to
0 Replies

It seems sending a payment link from the mobile app is totally different from the desktop.If using mobile: its does add tax and afterpay option is not available...

Level 3
Posted 02-27-2024 in Questions & How-to
0 Replies

I've selected "no requirements to book" in my Payments & Cancellations settings, but in the class booking flow, payment is still required ("Enter your payment d...

Level 1
Posted 02-24-2024 in Questions & How-to
0 Replies

Help (again)…Square Reader (2nd Gen) Not turning on? No lights showing, even when connected to USB? Can’t reset it? Nothing happens when I hold down the button ...

Level 3
Posted 02-23-2024 in Questions & How-to
0 Replies