- Subscribe to RSS Feed
- Mark Topic as New
- Mark Topic as Read
- Float this Topic for Current User
- Bookmark
- Subscribe
- Printer Friendly Page
I have created a few different site categories successfully. However, now, whenever I try and create a new category it fails and says "Something went wrong. Please try again."
I keep trying but I can't seem to get around it. Anyone know what the problem might be please?
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report Inappropriate Content
Hi @toddbeamish and @asifrashid82, I just want to follow up and let you know our team have rolled out a fix for this issue. You shouldn't run into the error message when creating new categories.
If you're still experiencing any issue, please let me know and I can definitely have a further look on my end!
Community Manager, Square
Have a burning question to ask in our Question of the Week? Share it with us!
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report Inappropriate Content
Hi @toddbeamish, welcome to the Seller Community and sorry to hear you're running into an issue with creating new categories.
Have you been able to run through these troubleshooting steps and see if they would help?
- Make sure your browser is up to date.
- Clear the cache on your browser. Access the Help menu of your browser to locate step-by-step instructions.
- Switch to a supported browser, such as Google Chrome.
If none of these troubleshooting tips work, please let me know:
- The exact version of your web browser. To find this, visit whatwebbrowser.com.
- Confirm the device youโre using (PC, Mac, iPad, Android device, etc.)
- Include any applicable images or screenshots of errors youโre seeing. For instructions on how to take a screenshot, visit take-a-screenshot.org.
Community Manager, Square
Have a burning question to ask in our Question of the Week? Share it with us!
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report Inappropriate Content
I'm having the same issue. Tried the troubleshooting steps but no good. Is this a known issue?
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report Inappropriate Content
Sorry to hear the troubleshooting steps didn't help @asifrashid82! It does look like it could be a more widespread issue. I've escalated this to our ECOM team so they can have a further look, and will follow up on this thread when I have an update from them.
Community Manager, Square
Have a burning question to ask in our Question of the Week? Share it with us!
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report Inappropriate Content
Hi @toddbeamish and @asifrashid82, I just want to follow up and let you know our team have rolled out a fix for this issue. You shouldn't run into the error message when creating new categories.
If you're still experiencing any issue, please let me know and I can definitely have a further look on my end!
Community Manager, Square
Have a burning question to ask in our Question of the Week? Share it with us!
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report Inappropriate Content
Hi Square Team.
I have this same issue on my site. I cannot create categories for my products on my site either. Can you please adivse whether there is a fix for this. Thanks
Mick
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report Inappropriate Content
Sorry to hear you're running into this @h3ctic! The original issue reported on this thread has been resolved by our team. Can you try clearing the cache on your browser/use incognito browser or switch to a different browser like Chrome or Safari and see if the issue still persists?
Community Manager, Square
Have a burning question to ask in our Question of the Week? Share it with us!
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report Inappropriate Content
Hi Tra,
I tried clearing the cache and switched to Safari as well. Neither managed to resolve the issue. Any other thoughts?
Mick
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report Inappropriate Content
Thanks for letting me know @h3ctic. If you can share the following information with me, I can get our engineering team eyes on this:
- The exact version of your web browser. To find this, visit whatwebbrowser.com.
- Confirm the device youโre using (PC, Mac, iPad, Android device, etc.)
- Include any applicable images or screenshots of errors youโre seeing. For instructions on how to take a screenshot, visit take-a-screenshot.org.
Community Manager, Square
Have a burning question to ask in our Question of the Week? Share it with us!
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report Inappropriate Content
Hi Tra,
I'm operating Chrome 93 on Mac
Macbook Air 2018 with Big Sur 11.5.2
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report Inappropriate Content
I've raised this with our team @h3ctic and will follow up here once I have an update from the team. Thanks for bearing with me!
Community Manager, Square
Have a burning question to ask in our Question of the Week? Share it with us!
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report Inappropriate Content
Hey @h3ctic, the issue should be fixed now - can you try creating the category again and let me know if you're still running into the same error message?
Community Manager, Square
Have a burning question to ask in our Question of the Week? Share it with us!
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report Inappropriate Content
Hi Tra,
Looks like we have success. Thank you very much.
cheers
Mick
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report Inappropriate Content