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I’m at a bit of a loss for what else I need to do to be offered a new Square Loan at this point. I’ve been with Square for over 10 years, had 7 loans now that I’ve have paid back early every single time. Metrics are all in green, record sales year. In 2023, record numbers across the board, no refunds, no complaints or issues of any kind in our entire history. Current loan is 80% paid off, but no new offer in site. This is the kind of stuff that causes businesses to find someone else to process through! Please help! I’m sure I’ll get the same old excuses that you guys send to everyone about looking at every aspect of the business. But there isn’t a single aspect that isn’t way up. I’m not sure if there is a new process they are using now, or if there is some kind of issue with my banking or something else I’m not thinking about or aware of. Any help would be much appreciated. Thanks, because I could really use some new capital to start the year off with and reinvest into my business!
I'm really sorry to hear about your frustration with the loan offers. I understand how important it is to feel valued, especially as a loyal customer. Let me try to address your concerns and provide some clarity.
Loan Offers and Qualification Parameters
Square’s loan offers are based on a variety of factors, and while past trends have shown offers at certain thresholds, the exact parameters can change over time and are not always disclosed in detail. Here are a few points to consider:
- Dynamic Criteria: Square uses a complex set of algorithms that take into account not just the repayment percentage but also your recent sales history, account health, and overall business performance.
- Market Conditions: External market conditions and internal policy changes can also impact when and how loan offers are extended.
Value Beyond Transaction Fees
I understand that a 3% card transaction fee can seem high compared to other providers, but Square offers several features and benefits that help justify this cost:
- Integrated Ecosystem: Square provides a comprehensive suite of tools that work seamlessly together, from point-of-sale systems to online stores, invoicing, and inventory management.
- Ease of Use: The user-friendly interface and intuitive design make managing your business simpler and more efficient, saving you time and reducing the need for extensive training.
- Reliable Support: Square offers robust customer support and resources to help you resolve issues quickly and keep your business running smoothly.
- Secure Transactions: Advanced security measures protect your business and customers from fraud and data breaches.
- Analytics and Reporting: Detailed analytics and reporting tools help you understand your business performance and make informed decisions.
I understand the disappointment regarding the loan offer, please know that Square regularly reviews its criteria and your status. I recommend reaching out to Square’s customer support for a more personalized review of your account and to express your concerns directly.
Thank you for reaching out and sharing your concerns. We understand your frustration, especially given your long-standing relationship with Square and your excellent track record with previous loans.
There are several factors that can affect loan offers, and while it sounds like you have met all the typical criteria, there may be new processes or other considerations at play. I would reach out to our Square Financial Services Team if you have any further questions. They are available at 1-855-700-6000 Monday - Friday, 8 AM to 8 PM CST.
Community Moderator, Square
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Applications to the Square Champions program are open! Apply here before October 14th!
August 1st Square shareholder letter came out with another outstanding quarter for Square Loans. More loans than ever were started in the last 3 months, an outstanding show of commitment to the service.
"Square Loans facilitated approximately 142,000 loans totaling $1.45 billion in originations, up 32% year over year."
That breaks down to almost 1,600 loans a day (66 an hour, or more than 1 per minute). averaging $10,200+ per loan.
So yes, there are THOUSANDS and THOUSANDS of Square Loans happening all the time. It is unbelievable that they can get this number of loans even facilitated, that is a staggering number of loans to Square customers. It wouldn't be possible without the Square Loans Algorithm going thru and promoting offers to be given. For every one post on here saying they haven't gotten a loan or 5th offer, 10s of thousands have gotten loans. The service keeps growing though it may not seem like it to a user that is waiting for their 3rd loan.
@Twpchair
Good news, bad news, eh @cmeshine. There are a number of reasons that COULD be part of why your new offer was lower.
- Square might be slowing down on how much loan exposure they want to have on their balance sheet. They are, after all, a publicly traded company that has to answer to their shareholders and investors.
- If our sales are flat or at least not growing at a good rate to cover inflation and higher interest, then Square’s algorithm understands that inflation is eating into our available cash to pay bills, etc. Flat sales (or very slowly growing sales) are always red flags to lenders, Square or not.
- Sometimes how long it takes us to pay off our current loans can be a factor. Let’s say that previous loans were paid off with automatic payments in 8-10 months in the past. But for this current loan it took us 12-15 months. That tells Square that our card processing volume can’t keep you with higher loan amounts. Yes, they give us 18 months to fully pay a loan, but they obviously prefer that we pay them off closer to the 12 month mark.
- If our cash/card ratio drastically changes, and cash spikes or is consistently higher than historical for our business, that is another red flag. Since Square must only consider card volume when calculating repayment rates this can become a problem.
Of course, I’m not saying that any of these contributed to your lower offer. I’m just throwing out a few reasons why this CAN happen.
If my answer resolves your issue, please take a minute to mark it as Best Answer. That helps people who find this thread in the future.
Piper’s Ice Cream Bar, Covington KY USA
Website
Click here to see a list of third-party apps I use to add functionality to my Square account!
जो है सो है
@Twpchair wrote:Years ago, I went to my credit union and called about a line of credit. Do I need anything, etc, Nope, they had all my paperwork and licenses, and they can look right at my account. I only bank with them. No kidding in about an hour boom done received a line of credit. Now, I do use that for emergency type situations. But I have it. I just myself like small credit unions vs. bigger banks, just my preference, but they seem to lend faster and more often to small businesses. They did offer a business credit card, and I turned that down over the LOC. I'm old school and I do like Square. I've never been with anyone else, though, to compare. But I swipe that card and 5:05 pm it's in my bank. Loans love them, too. I don't take every offer more so the winter times, or if a deal comes along that I just can't pass up on and an offer came in, I would take it. I'm also one that likes the higher percentage paid back. If I want that loan, I want the most of it and not roll over 30 or 40% of an old loan eating into my new offer. But that's just me. Everyone and their situation is different. I see people with broken equipment or business repairs that need to be done ASAP. That's much different, and I feel for them, and each day I watch hoping they get that offer!
I agree everyone's circumstances are different and things come up randomly. The biggest thing is like you said, if possible, to pay that thing down to 10% or less is ideal for sure if you can. Just makes the most sense to me as well. A 15k loan doesn't mean anything if you are losing 4-5k of that to pay off the previous one.
Awesome! GREAT NEWS!! Hopefully more will come through!
Yessssssssss! About 20 of you need to get funded!
Congratulations!
Busy weekend with lots of processing. Let’s hope it keeps up.
Good luck everyone.
Congratulations!!! What were your metrics, if you don't mind?
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Congratulations!!!!! So glad to hear this! Let's keep this rolling!
Congratulations! Were you completely paid off?
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Congratulations! Well over due! Let's keep these rolling!
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Had a great daytime so far! Hoping for something to move today! 🙏 Good Luck to all of you waiting!
Hopefully it's your day! We've had a great weekend so far great sales, but still 75% cash. We're at 86% all in green and still no offer. Could possibly hit 87% by tonight if the traffic keeps up as it started this morning.
We have had a major cash and check week! This was our busiest cash week all year! No reason for it usually we have an odd day of cash but not the whole week!
Us too!! I mean, we'll take the business, but we took in a lot of cash. It's very weird.
Good luck to you! I've been waiting for you to announce that loan offer!
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Does anyone have the Square Credit Card? Apparently there is a business credit they have but you cannot have a loan and card at the same time. You have to have one or the other. Can anyone shed any light on this. I’m 2 months paid off and by Gods grace haven’t needed the loan but it does help give a cushion.
I would have to check into that I know a couple that have both card and loan. I don't know if they had a loan going on and then received the card? I'll let you know today, though.
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Yes, it's being tested and used in the Beta group and going pretty smooth. As of a few days ago, I spoke with one who had it and started from day one. You are correct if and or when it is offered to others (if) you can't have both a credit card and keep getting offers. Like anything else and major companies, things change, get adjustments, or sometimes just scrap. But right now, it's getting used for those who qualified in the Beta group, and they seem happy with it. Hopefully, this economy and this world will calm down and get back to normal and lenders and banks can relax and get back to making money!!! Good luck to you and everyone!
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I have both. I got the Square Credit Card back in November, $17,000 limit. I also got a $30,800 Square Loan two weeks after that.
The two have nothing to do with one another. Who told you that you couldn’t have both?
That’s great you have both. On the website under banking and then click on credit card all the way at the bottom it says if you have a loan you can’t have the credit card or vice versa. Not on the dashboard but on square up.com
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No, I've seen multiple people who have both and are still getting loan offers.
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Which industry are y'all in?
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Tattoos and body piercing