Gift Card email not showing image

[BodyHarmony]

Hi.

We have set up gift cards & tried a test purchase to myself.

The card image in the received email is broken, yet it appears fine in shop Settings & card balance.

Below are screen snaps.

I have tried both JPG & PNG format.

Please advise how to fix this problem.

Many thanks, Peter.

Here Gift Card SettingsGift Card emailGift Card balance

[Seamus]

Hey @BodyHarmony,

Sorry to hear you're having trouble displaying images!

This is actually a long standing issue with Outlook, you can read a little more about Outlook image display issues at this website and some troubleshooting guides via Microsoft.

You can test this by sending a test to an email address not managed by outlook - for example, if you have a gmail account that you can log into via the website and the image should be viewable!

[BodyHarmony]

Thanks Seamus.

Regards, Peter.

[jamesrobert15]

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