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Is there an option for loyalty points to be earned on specific menu items only?

I own a coffe house and need to set loyalty points for drinks purchased.  Not total spent. Is there a way to set points to be rewarded only on specific menu items? Like:1 punch per drink ordered?  I can't used the total spent because we also sell merchandise. I don't want to give rewards for anything but drinks. 

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Re: Is there an option for loyalty points to be earned on specific menu items only?

Hi y'all!

 

You can now exclude specific items or categories so that customers are only earning points on the items you select 

 

Learn more by heading to this post by @Helen where she outlines the details ~ as always, let us know if questions come up.

Verified Answer

Re: prevent rewards from being used on specific items

While it isn't currently possible to exclude specific items from loyalty redemption per-say, you do have some adjustable settings when editing the Redeeming Rewards portion of your Loyalty program, @kaliann91.

Instead of selecting Discount Entire Sale, you could choose any of the other options as Reward Types to ensure that the items you do not want to be discounted will not be included as a reward. I hope this helps!

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Square Community Moderator

Best Answer

Hi y'all!

 

You can now exclude specific items or categories so that customers are only earning points on the items you select 

 

Learn more by heading to this post by @Helen where she outlines the details ~ as always, let us know if questions come up.

Valentina
Community Moderator, Square
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Not seeing this anymore but is just what we need in our coffee shop for the same reasons mentioned in this thread. We have large dollar items that we do not want to reward with stars. How do you do this now as this thread is old.

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Admin

Hey @FIXCoffeebar, thanks for checking in here. We now offer the ability to reward points based on visit, amount spent, or per item. For more details on how you can choose/customize a Loyalty program, have a look here: Set Up a Loyalty Program. Hopefully, there's a suitable solution there that makes sense for the item sales in your coffee shop. Please don't hesitate to let me know if anything else comes up.

Tom [he/him]
Seller Community Manager | Square, Inc.
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I know this thread is super old. But I have to ask, because based on your answer to @FIXCoffeebar, you either did not understand what they are asking for, or purposely directed them to a link that won't help.

 

My question is: why do you not simply add the feature of excluding a category from earning points that customers have requested over a period of years?

 

Square has a reputation for having snazzy product and interface, but they also have a reputation for ignoring customer's requests and not adding critical features to improve product usability.

 

Some requests in this thread - to exclude a category from loyalty redemption - are from 2016 and Square still have not offered what many customers are wanting.

 

We are a coffee shop. Square has many coffee shops as customers, and I know from basic product marketing analysis (was in Silicon Valley for 30+ years) that Square has many, many customers who need the ability to exclude a category from earning points in their loyalty program.

 

Our specific example is our Retail Coffee Bag category.

 

The prices are high and our margins are thin. We do not want to have loyalty points earned on their purchase, nor do we want loyalty points redeemed for that category.

 

We looked at the other loyalty program options within the app, and they will not work well for what we are wanting to do as a business.

 

Rewarding people a star for each dollar spent is the best way for us to offer our customers an ongoing discount and keep them coming back.

 

We have excluded the Retail Coffee Bag category from the customer's ability to redeem rewards, but we do not want the customer to earn points based on their dollar purchase of the same category.

 

That defeats the purpose and we end up offering a discount for the purchase of items in that category.

 

Unless I am missing something in my logic (which I could easily be doing), please add this feature ASAP!

 

From a logical business perspective, it does not make sense to offer the exclusion of a category for point redemption, but have that same category earn points that can be applied to other purchases.

 

Thanks!

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The only way we have found to address this is by giving each size of each drink a number of stars based on price. This is extremely cumbersome and high maintenance. Holding on to hope that one day soon we will simply be able to exclude certain categories from rewards. 

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Is it possible to exclude certain items from counting towards a total sales amount used to earn loyal rewards? We are expanding into products with lower margins that make less sense for them to count towards our loyalty program. Thanks!

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Admin

Hey @mitten, thanks for reaching out to the seller community!

 

The ability to exclude certain items from counting towards a total sales amount isn't available at this time, but I can certainly see how this would be a useful as your business needs change. I'll be sharing your post with our Product Liaison team. In the meantime, you might consider creating an item or category reward. Learn more about this in our Support Center: Set Up Your Loyalty Program

 

If any sellers have any other advice to share on what's worked well — feel free to chime in. Keep in touch for updates!

Tom [he/him]
Seller Community Manager | Square, Inc.
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Hi Tom,

 

I have the exact same scenerio as the original poster, do you know if the feature (ability to exclude certain items counting towards a total sale) has been added to the loyalty program?

 

Thanks,

 

Aaron

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Admin

Thanks for checking in and sharing your experience here, Aaron. I ran this by our Loyalty Team and this is on their radar—though currently we aren't able to provide a timeline for this request. We'll circle back with any updates or clarity as soon as more details become available.

Tom [he/him]
Seller Community Manager | Square, Inc.
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All purchases, except gift cards, earn loyalty points based on the total amount spent.  How do I exclude an item from earning points?  The item already receives a discount based on the number purchased.

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Admin

Hello @Arcnadius-

 

There's not a way to exclude items from your loyalty program if you've got it set so that people earn based on total amount spent.

 

As a workaround, you could create categories and have all categories but one, earn points.

 

If this changes down the line, we'll make an announcement here in the Community.

Bea_
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I saw the post that said you could set all categories but one to receive loyalty points.   How do I do this?

Thanks, Angela

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@Farmers104 If you head to the Settings tab under the Loyalty section in the Dashboard, click Edit to the right of the Rule Value and Rule Description box.

 

A box will appear that says Earn By. You'll click the drop down and choose the Any item in a category option. Then, you can add all categories in which you want items to earn points, and leave off the categories you don't want to include.

 

 

Bea_
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Super Seller

Has this been resolved with a solution other than what is offered above? We offer points for certain dollars spent. The category solution does not work because it's one or the other, not both. 

 

Can't a button be added in the item set up screen that says yes/no Loyalty Reward Elidable? Maybe im oversimplifying the solution?

Charles Aaron
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Square Community Moderator

Welcome back to the Community, @JG_Brewing 

 

At this time, yes the previous post by Nika_S is your best option for excluding an item from your Loyalty program. 

 

Appreciate you reaching out with feedback on this one and would be happy to forward it along to our Product Team as a Feature Request. 

 

 

Kassi
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Beta Member

I would like to be able to exclude certain categories/items from "amount spent" method of loyalty program.

 

Currently, I have loyalty program set up so that customers receive 1 point for every dollar spent.

This presents a problem when a customer purchase multiple products/services at once, for one of which, must be excluded. In that case, I reward points for the entire transaction and then remove points manually, which is not ideal.

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Admin

Really appreciate this feedback @Qchivers. Certainly happy to pass it up the line to our Product teams. Feel free to reach out if you think of anything else that could help the Loyalty experience flow a bit better!

Bea_
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Hi!  We are trying to set up some way to exclude specific items from counting towards loyalty rewards.  I'm pretty confident there is no way to do that now, but if there is I would love to hear about it.  

 

Right now, it looks like the only two ways to accomplish the task are to either not record the customer on the transaction, or go in after the fact and take the points away from the customer.  Its only a few items (for events) that are being treated this way.

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Beta Member

The title of this post has been edited from the original: prevent rewards from being used on specific items

 

Is there any way to prevent rewards being used on sale items? I want to add my black friday door busters to my website but I want to prevent customers from only purchasing sale items and applying rewards.

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Square Community Moderator

While it isn't currently possible to exclude specific items from loyalty redemption per-say, you do have some adjustable settings when editing the Redeeming Rewards portion of your Loyalty program, @kaliann91.

Instead of selecting Discount Entire Sale, you could choose any of the other options as Reward Types to ensure that the items you do not want to be discounted will not be included as a reward. I hope this helps!

Valentina
Community Moderator, Square
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When is this feature coming? It should not be so difficult to have a loyalty discount only apply to full priced items! At this point, we have to ring discounted items up in a separate transaction or manually apply the same discount as the loyalty reward would give to the full priced items and then manually adjust their points. And there's no way to stop customers from double-dipping on discounts on our website. This seems like a very basic feature to have in a loyalty program, especially one that we pay to use!

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I'd like to exclude certain items from receiving points in the Square Loyalty program... for example, I have a product that is priced much higher and needs to excluded from the program so points are not awarded.  How can I do that (other than manually removing the points *after* the transaction).  Thanks

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