PROBLEME PAGE DE PAIEMENT: An error occurred, please try again or try an alternate form of payment

[Valentin07]

Bonjour, 

Je me permets de poster ici car je n'arrive pas à résoudre ce problème.

Lorsque je veux passer une commande test ou réel j'ai ce message : "An error occurred, please try again or try an alternate form of payment"

J'ai crée un site d'essai avec WP staging. Le mode sandbox est activé et bien syncronisé.

J'ai effectué un test de conflit thème = rien n'a changé

j'ai effectué un test de conflit plugin : Lorsque le plugin cartflow pro est activé, j'ai cette erreur qui s'affiche. 

J'ai vidé mon cache et cookie etc.. pas de changement.

J'ai déjà contacté woocommerce et le support de cartflow pro.

Le support Woocommerce m'a redirigé vers le support cartflow, le support cartflow me redirige vers vous. 

Le support de Carflow m'a également fourni ceci : https://wordpress.org/support/topic/an-error-occurred-please-try-again-or-try-an-alternate-form-of-p...

J'ai essayé de réalisé les changements (ajouter une seconde adresse, etc etc, rien ne fonctionne pour moi). 

Cette erreur me bloque car je ne peux pas encaisser les clients... J'ai vraiment besoin d'aide pour résoudre ce problème.

Le debug mode est actif. J'ai donc plusieurs logs à fournir, voici les messages d'erreurs au niveau du site d'essai (staging website).

 La plupart des raisons au niveau de l'echec de la commande est celle-ci : customer_not_found

(je passe commande depuis mon compte admin) J'ai essayé en navigation privée, c'est pareil.

Cependant, il y a une chose assez étrange, lorsque l'accès administrateur que j'ai transmis au support cartflow effectue un test de commande, cela fonctionne pour lui ! 

https://d.pr/v/KQxCEY

vidéo du support montrant que la commande test fonctionne pour lui sur le site d'essai.

J'ai essayé de me connecté avec son accès et autre accès cela à également fonctionné.. Parcontre, sur le site live, ça ne fonctionne pas pour chacun de nous.

Voici les "journaux" concernant le debug mode : (impossible à ajouter ici : 20000 caractères max autorisé)

Je peux bien sur fournir un accès à mon woocommerce.

J'ai vraiment besoin de votre aide ! Cela fait déjà 5 jours que je suis bloqué...

Dans l'attente de votre retour. 

Excellente journée

Valentin

 

[Valentin07]

Journal de debogage: 

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[Valentin07]

09-01-2022 @ 06:41:19 - Request
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09-01-2022 @ 06:41:26 - Request
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09-01-2022 @ 18:44:21 - Request
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[Valentin07]

08-30-2022 @ 23:35:04 - Request
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[k_atie]

Bonjour @Valentin07, merci pour votre message! Je vous souhaite la bienvenue parmi nous. 

Il me semble que ce problème vient de notre API. Nous vous conseillons de vous rendre sur notre Platforme de Développeur. Ici vous pouvez contacter des développeurs qui seront mieux équipés pour traiter les questions concernant l'API de votre boutique en ligne. 

J'espère que ces informations vous seront utiles. N'hésitez pas à revenir vers nous si vous avez d'autres questions. 

[Valentin07]

Bonjour, Quand je souhaite contacter l'assistance, la page fait que de charger.  

[k_atie]

Re Bonjour @Valentin07, je suis désolée d'apprendre cela. 

Si vous souhaitez contacter notre équipe d'assistance, vous pouvez les appeler au 0805 08 20 54 (numéro vert gratuit). Les lignes sont ouvertes du lundi au vendredi de 9 h à 17 h.