How do I connect payments to my website?

[crystallane]

I have set up my website and it says that credit card payments are connected and accessing however when people go to place orders it says that their payment has been declined even when they have plenty of money in their accounts. I am not sure how to fix this if anyone could help it would be greatly appreciated thanks.

[Seamus]

Hey @crystallane,

Thanks for getting in touch and sorry to hear you're having trouble taking online payments.

While we're unfortunately not able to look further into specific accounts via our community forum, please reach out to support for further help here! 

You can call support on 1800 760 137 (Mon-Fri, 9am-5pm Melbourne time), or contact us via online chat or email:

1. Sign in to your Square account

2. Head to our contact page https://squareup.com/help/au/en/contact

3. Go to "Other" then "I don't see my issue"

4. Click "Message us" or "Email us"