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- Invoice 000008 created, credit card payment processed, sent to the customer
- Customer asked for a guest name to be edited to match their records
- Unable to edit the invoice as it was paid
- Created a duplicate invoice (000011) to send the customer as a workaround with the intention to cancel the duplicate
- Accidentally cancelled the original (000008) which was already paid
- Now we have an unpaid and overdue invoice and a cancelled one and I can no longer see payment against it
- Unable to un-cancel
First part of my question is how do I process a refund against a cancelled invoice?
Second question is what is the best way to handle this problem?!
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1 REPLY 1
Hey @feebee61,
Thanks for getting in touch and sorry to hear you're having trouble with invoices!
Take a look here for some general advice on processing refunds - in order to help work out what's happened with with your invoices and how they have been marked as cancelled / paid, please give our support team a call on 1800 760 137 - they'll be able to assist you further and have a look into these specific invoices, which is something we're unfortunately not able to do via our Seller Community forum!
Lines are open Monday through Friday, 9am-5pm AEST. Thanks for understanding.
Seamus
Square, Australia
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Square, Australia
Sign in and click Mark as Best Answer if my reply answers your question.
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