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E gift card troubleshoot

When setting up egift cards, I purchased one for myself for $5.  I purchased an item from my site that cost exactly $5.  The item rang up to $5.32 with tax.  Only $4.82 was applied from my gift card, and I had to use a separate payment method for the remaining balance of $.50.  Then my gift card was left with $.18.  My question is, why was the full amount of the gift card not applied?

 

Thanks,

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Admin

Hey @OxfordCoffee-

 

Thanks for posting in the Seller Community.

 

Do you happen to have a screenshot of the receipt? I'd like to look into this. 

️ Isabelle | she/her
Seller Community & Super Seller Program Manager | Square, Inc.
Learn about the Super Seller program!
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7F0AA761-970F-4746-A286-E70CEF35EA7A.jpeg

 

AC3C2267-82F4-4F9F-AF2C-F9C74F331212.jpeg

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Hmmm. I'm stumped on that one @OxfordCoffee.

 

Would you mind giving us a call

️ Isabelle | she/her
Seller Community & Super Seller Program Manager | Square, Inc.
Learn about the Super Seller program!
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