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App updated lost connection to printer

App updated when I opened my store today I have now lost the printer and cash drawe can anyone help

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Admin

Hey @Bigmac31,

 

Thanks for reaching out and sorry to hear you've had trouble with your printer and cash drawer connectivity! Your cash drawer functionality is tied to your printer functionality, so if you get the printer working, the cash drawer should also work.

 

First thing I would recommend here it to turn your iPad off and on again after the update. Once you've done this, go back into Square and test to see if things are working as they should be.

 

If this does not work check under Settings > Printer to see if your printer is currently enabled. If not, you may need to manually create a printer station again. You can find more specific troubleshooting steps for different models of printers.

 

If you're still having trouble please give our team a call on 1800 760 137 - they'll be able to walk you through the process step by step and hopefully identify where the issue lies!

 

Please let me know if you have further questions!

 

Seamus
Square, Australia
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