Appointment Preferences - "Where" Client Text Reminder Content

[LS1]

So I am trying to figure out an issue with our client appointment text reminder content.  When a client recieves their text reminder, it also displays an option to "View details at", then gives a link.  When the customer clicks that link, it directs her to a page that appears like (see attached picture).  I can not figure out why, under "Where", it says "We'll call you at (clients phone number" instead of displaying our business name or address?  Fix anyone?

[Tom · Accepted solution]

Hi @LS1,

Thanks for brining this up. It looks like you might have selected "Phone only" in your settings.

To change this, head over to your online Square Dashboard > Appointments > Settings > Calendar & Booking > Appointment Preferences.  From there, you can choose from the following location options:

• At my business
• At the customer's location
• At both my business and the customer's location

Once you've selected the appropriate preference, be sure to click the blue Save button.

If that doesn't clear things up, feel free to reply here or let our Support Team know — they'll be able to take a deeper dive into your account settings.

If my answer solved your problem, would you mind marking it as "Best Answer"? That'll help the rest of the community find what they're looking for. If not, just write back, and I'll continue to help. Thanks!

[masonvoehl]

How can I change the location of an appointment to be a URL, for a zoom meeting?

[ashc]

Hey @masonvoehl and welcome to the Community.

Our Appointments app doesn't have the capabilities to do this since they aren't intended for Zoom or Hangout meetings like this.

I do see how with the times this would be useful and I'm happy to pass along the suggestion though.

[DMIC]

When scheduling or rescheduling, muy clients recieve a message in the format of 

When

(date of appt)

Where

"we'll call you at"

(clients #)

What

(product/service)

With

(Business)

...my trouble is that I need my clients to call me at the time of their appointment and when I go into appointment preferences, and then the communications tab....there is no message I find that is being sent to my clients as the one above  - and so I don't know how to edit this.

This is not allowing for smooth communication with my clients as they are we are both waiting for the other to call at the time of the appointment. please help me learn to edit this information being sent to my clients. 

Thank you! 

DMIC

[DMIC]

I do hope someone can help with this! I can't seem to find any place to edit the when, where, what info being sent to the customers and it is inaccurate. All suggestions welcome! 

DMIC

[Helen]

@DMIC I've just merged your post into this thread so you can read Tom's Best Answer above which includes the steps to the manage this setting.

It sounds like you've selected Phone only from the Calendar & Booking section, which is why the confirmation screen says 'We'll call' you.

There isn't a way to add additional information here but you could switch settings to At both my business and the customer's location. That way the 'Where' will display the address of your business and not 'We'll call you'.

If you need to remind your customers that they must call you add this information in one of the confirmation or reminder notifications from the Communications tab of your Appointments Settings. 

Do let me know if you have any more questions about these settings, happy to help!

[hairbydawnn]

This reply was created from merging an existing thread: My address doesn’t show up in appointment reminders

I can’t figure out how to get my address to show up in the appointment reminders. Under the ‘where’ it says we will call you at...and then the client’s phone number. I’ve made sure that the address is in the location tab correctly as well as the business info and my personal information page and I have also signed in and out several times in hopes it would update.  What am I doing wrong? 

[Helen]

@hairbydawnn It sounds like your clients aren't seeing your business location because of the 'We'll call you' setting that you've enabled. That setting indicates you're going to reach out to the client over the phone, rather than complete the service in person.

This thread has informaiton about how to update your Appointments settings so that your address will appear on clients' email reminders. If you have any questions let me know!  

[Brannigan77]

when my clients receive my SMS reminders of their appointments, there is a "view details" option... when they choose this, it gives them the wrong address - it sends them to my house!  I have updated my address in every place I can find on my square dashboard, including my business location, but it still happens.  

[ashc]

Hi @Brannigan77! Welcome to the Community.

It sounds like you need to update your business location details from the Dashboard. To do so, you'll want to follow these steps:

• Login to your Online Dashboard
• Select > Account & Settings
• Select > Locations

and from there- you can change your business address so that carries over to your Appointments app. 

If you've already done so, it'd be best to contact our CS team directly to have our Appointments specialists take a closer look to make sure those settings are saving properly. 

[anelanewtella1]

How can I add a customer or edit a customer to be in a location so they can see the salon availability for their time zone/location? I want to let clients on the US west coast schedule within business hours in PST and I want clients using the FPO AP location to be able to schedule in the Tokyo timezone. How can I do this?

[MayaP]

Hey there @anelanewtella1 - I see this is your first post in the Seller Community so I'd like to officially welcome you! 🎉👏 Feel free to reach out to me or any of our Seller Community moderators if we can help with anything 😊 You can manage the time zone your customers see when booking an appointment via your online booking site. You can learn more here. 

To do so:

1. Navigate to the Appointments section of your online Square Dashboard.

2. Choose your preferred selection under Settings > Calendar & Booking:

 -Let customers choose a timezone – your online booking site and all notifications to customers will be in the timezone the customer chooses at booking.

-Lock the booking timezone – your online booking site and all notifications to customers will be in your business location‘s timezone.

3. Click Save to see these changes reflected on your online booking site.