x
Beta Member

Barcode Scanner square retail issue

My barcode scanner works great however, when I scan an item it does not directly add it to the sale. Most items I scan brings it up in the item list and I have to manually add it or it scans, goes to checkout screen and I have to click the back arrow to go to the item screen and select it to add it to the sale. I’m using the socket 7ci. Is there a work around for this? We have tried everything and it is frustrating! I just want a scanned item to be automatically added to checkout.

A store bought bottle of wine is cheaper than therapy.
Brewing your own wine is even cheaper than that while making it is thera-peutic!
Message 1 of 6
81 Views
5 REPLIES 5
Beta Member

CORRECTION I am using the SocketScan® S700

A store bought bottle of wine is cheaper than therapy.
Brewing your own wine is even cheaper than that while making it is thera-peutic!
Message 2 of 6
79 Views
Square Community Moderator

Hi @PoppedCork , thanks for reaching out to us in the Square Seller Community!


Sorry to hear you're having some trouble with your bar code scanner. I have listed some troubleshooting steps below for resetting your scanner to see if this improves its performance.


To Reset your Bluetooth Bar Code Scanner:

  1. Turn on the bar code scanner.

  2. Press and hold the trigger button while pressing the power button. After 15 seconds, the scanner will beep.

  3. Release the trigger button. The scanner will beep 5 times and power off.

  4. Turn the scanner back on and scan the bar code below:

_alanah_0-1629809066376.png

 



If you are still experiencing this issue after giving the reset a try, please let us know! We are happy to assist further - if needed 🙂

Alanah
Community Moderator, Square
Sign in and click Mark as Best Answer if my reply answers your question.
Message 3 of 6
64 Views
Beta Member

I have tried this repeatedly, See attached video for what it's doing

A store bought bottle of wine is cheaper than therapy.
Brewing your own wine is even cheaper than that while making it is thera-peutic!
Message 4 of 6
55 Views
Beta Member

Any responses or fix as to the video I posted? This is frustrating

A store bought bottle of wine is cheaper than therapy.
Brewing your own wine is even cheaper than that while making it is thera-peutic!
Message 5 of 6
25 Views

Hi there, @PoppedCork - Thank you for following up! Sorry we haven't gotten back to you sooner.

 

After taking a look at the video you sent over, this definitely looks like unexpected behavior. Let's get you in touch with our Support Team for further assistance. They could also escalate this issue to our Engineering Team to take a closer look if needed. 

Please contact Support directly here

Alanah
Community Moderator, Square
Sign in and click Mark as Best Answer if my reply answers your question.
Message 6 of 6
19 Views