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I found the original transaction and tried to issue a refund and it said "ineligible to refund".
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After 60 days, you will not be able to refund a payment through your Square Register. To make sure that your customer gets their refund, you can refund them outside of Square.
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How do you refund outside of square
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Hi @wwph. Refunding a customer outside of Square means giving them their refund another way because Square isn't able to process the refund for you. For example, you could write them a check.
️ Helen
Seller Community Manager
Seller Community Manager
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