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3 REPLIES 3
Hi @Shelly4 Welcome to the Community 👋
Can you please confirm if you see an error message on the Square Online dashboard?
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Hey @BernadetteA! There isnt any error message. When I edit an item on my POS or phone app it doesn't reflect on the online platform. Or when I edit something on the online platform it doesn't change in my POS or app. Sometimes if I edit something on one platform it disappears from the other platform. It just started doing this. Ive never had this problem before.
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Thanks for confirming.
I think the best course of action would be to reach out to our support team directly. A rep can go over your settings with you, and escalate to advanced support if the issue turns out to be something they are not able to resolve.
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