How can a customer leave comments on an online order?

[AlexNorth]

How can a customer leave comments on an online order?

[Donnie-M]

@UpstateNutritio I would try in an incognito browser or clear your cache... Maybe it is loading up the old settings.  It is rare but not unheard of.

[UpstateNutritio]

It’s not just me my customers are having the same issue. So I don’t think this is the issue. It worked on the iPad not on phone. 

[Valentina]

Hm - is it a specific type of phone, @UpstateNutritio?

Or are you seeing this with both Android and iOS devices?

I would recommend getting in touch with our team directly at this point so someone can take a closer look, but if you can provide me with an answer to the above, I'm happy to bubble this up to see if I can gather some more information here.

[UpstateNutritio]

I’m using an iPhone. 

[Valentina]

I reached out to our team yesterday and was able to confirm that this is a known issue, but that a fix was already in place and being rolled out. Are you still running into troubles, @UpstateNutritio?

[UpstateNutritio]

Thank for reaching back out. I still don’t see the option when checking out on a phone. It’s there on the iPad though. 

[UpstateNutritio]

I just found it. There is a place to click that opens up for an order note. Thanks for everyone’s help. 

[Valentina]

So glad to hear, @UpstateNutritio - thanks for getting back to me with an update! ✨

[UpstateNutritio]

You all have been so helpful thanks!!