How to stop printing multiple ticket stubs

[Chrishawaii3619]

It started to happen yesterday.  When a customer orders 5 items, it will print 5 ticket stubs, but with only one ticket.  It will print multiple ticket stubs when there are multiple items. It happens on in-person and online orders.  Is there any way to stop the multiple ticket stubs from printing?  I only need one ticket stub.  There is only auto generated number on the ticket stubs.  It’s no use to print multiple of it.  I check the setting of the printer.  The “single item per ticket” is unchecked, but I don’t think this feature is related to this problem.

Thank you

Chris

[ashc · Accepted solution]

Hey @Chrishawaii3619,

I'd recommend contacting our direct CS team to flag bugs or issues like this as I don't believe other sellers will be able to assist with that here from the Seller to Seller Community.

You can reach them here to have a ticket filed and a further look taken.

[Chrishawaii3619]

Hi @ashc 

Thank you for the information.

Chris

[Saigon]

I am having the same issue. It looks like the problem started happening since Square updated how their tickets are formatted.

[Arie]

Hey @Saigon,

Thanks for reaching out and welcome to the Seller Community 👋 🙂

Sorry to hear you're having this issue with your tickets. Please reach out to the CS team for assistance with this here. 

Please let us know how you go!

[OldAmerica]

Same problem here, tried to contact Square via Twitter and email more than a week ago,  no reply so far...

[Chrishawaii3619]

I did factory reset but the problem still exists.

[OldAmerica]

just spoke with customer service, it is a known issue, they're working on a software update.

[Yummys]

I hope square is going to reimburse us for all that wasted ink and paper.

CS be like hAvE yOu tRiEd TuRniNg iT ofF anD oN?