Given the sensitive nature of this subject, we have to escalate these issues into our support team to resolve. If you haven't already, please use this form to send our team an email: https://squareup.com/help/us/en/contact
If you have already sent an email, then there is no need to send another one. We answer emails 7 days a week, so our support team will respond, and will take the appropriate actions to ensure your account's safety.
Phishing scams tend to be the root cause of these issues. Phishing scams are what happens when a fraudulent person reaches out via phone, email, or even text, in effort to gain access to someone else's legitimate account. These articles contain useful information on how to recognize, and protect yourself from a phishing scam.
