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LoriDP
12-02-2017
07:16 AM
I was charged a $4.71 fee for an online transaction via my website for $75. Why?
I was charged a $4.71 fee for a $75 transaction via my website. I can’t find anything in the fee schedule that would explain this.
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3 REPLIES 3
@LoriDP What host are you using? you shouldn't have to pay more to them too. And that is almost doubling your fees. there is free hosting from square and tons of website hosts you can use that don't take more from your online sales if they aren't the processor.
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online sales should be 2.9% + $.30
check the transactions tab and each transaction will show you the fees for that specific transaction.
https://squareup.com/dashboard/sales/transactions
If it is different you will have to contact customer support as no one here can help with account specifics. https://squareup.com/help/contact
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