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Are you sending the Invoice from the Square app or from your online Dashboard? You'll want to make sure you're following these steps when creating the invoice: in the Square app or your Dashboard.
If you believe there's an issue with your specific account, please get in touch with our team: https://squareup.com/help/us/en/contact
This support article has other Invoices troubleshooting tips: https://squareup.com/help/us/en/article/5382-square-invoices-troubleshooting
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