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Hello- I never used to have any problems with this, but last month I had a couple payments made with mobile not go through and the person had to use their real card. I use the reader once a month, and this week it happened about 5-10 times out of about 60 sales. It was a bit of an incovenience at best, but a bigger problem when people didn't have their real card with them. I didn't ask what banks people were with, though I noticed one was Santander. As more and more people are using phones I can see this becoming an issue.
Any ideas?
Many thanks.
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Hi @DaveVV thanks for flagging this.
When this happened was the transaction declined or did something else happen?
I would suggest reaching out to our support team about this directly when you can so that they can take a look at the list of transactions if they were declined. We don't have access to those details here on the Community, unfortunately.
If you didn't see a decline message, let me know and we can run through some other potential causes here.
Community Moderator, Ireland, Square
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Thanks for the reply. I think it was the "Insert or Try Another Card. Unable to process contactless payment" message. I can't be sure though, as it sent me into a slight panic every time 😀 When they used their real card, it worked fine, so it wasn't a contactless problem where they had to insert card after however many contactless payments. It was definitely only when they used the phone.
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