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Square billed my customer twice, but paid us only once

Ok, so I just received a screenshot from my customers bank statement showing that Square has billed two transactions totalling $1,420 to my customer.

 

The square transaction report shows that we only billed this customer a single charge for $940.

 

Where is the missing $480, and why was it billed to my customer (under my name on his bank statement?!)

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Sorry, I didn't want to wait 24-48hrs to receive a response when I have an upset customer.

 

Phone call to customer support has been made.

 

Issue now resolved

 

Square incorrectly placed a charge on customers account which will now be reversed over the course of the next few days

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