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Ok, so I just received a screenshot from my customers bank statement showing that Square has billed two transactions totalling $1,420 to my customer.
The square transaction report shows that we only billed this customer a single charge for $940.
Where is the missing $480, and why was it billed to my customer (under my name on his bank statement?!)
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1 REPLY 1
Sorry, I didn't want to wait 24-48hrs to receive a response when I have an upset customer.
Phone call to customer support has been made.
Issue now resolved
Square incorrectly placed a charge on customers account which will now be reversed over the course of the next few days
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