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Tips by Transaction Not Working

I have selected to distribute tips to all eligible employees clocked in at the time of a completed transaction, but it is not working as intended. When I go to run payroll, it only distributes to the person that completed the transaction. I do not understand why this is happening. I have checked, double-checked, and triple-checked my selections and to my understanding they are correct. This issue needs to be resolved as I do not have time to manually go through and calculate then input every employees deserved tip amounts. What can I do to get this feature/"enhancement" working properly? Thanks.

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I also switched to the new tips allocated by who's clocked in, and it's not distributing it properly. Something is not working in this new system?? I also triple checked. It is completely bypassing our oldest and most working hours for tips completely

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@Square nothing? I am going to have to switch payroll processors if this does not get resolved.

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