Hello @SaraAv,
Welcome to our Seller Community!
After taking a closer look into this for you, we found a workaround that may help since there is no way to turn off the feature of auto-sending receipts. In this case, your customer's opted into receiving automatic receipts, making this a process that needs to be stopped by them.
If your customer provided their email address, they will automatically be sent a receipt to the address provided so that any time they make a subsequent purchase with a Square Seller their not asked to enter their email address every time. However, if they provided a phone number, they will need to manually choose to receive a receipt via text after each payment with a Square Seller. You can find more details on this feature here.
As a workaround, you can choose to skip the receipt screen on the POS but that just asks the customer how they'd like to receive the receipt. Although this is not exactly what you are looking for, this may still be helpful.
If you know of a specific customer who is requesting to unsubscribe from receiving automated receipts you can ask them to do the following:
You can unsubscribe from automatic receipts by selecting Turn off automatic receipts from the footer of your emailed receipt. You can also choose to unsubscribe, or make any additional changes, via your Square Profile.
To do so:
- Click Manage Preferences at the bottom of any emailed receipt from Square.
- Under Email Preferences toggle off Receive automatic receipts to unsubscribe from all Square business’ receipts. To unsubscribe from a specific Square business’ receipts, scroll down to *Businesses visited, and toggle off receipts for individual business.
Hoping this helps. Let us know if you have any other questions.
Sayra
Community Moderator, Square // Moderadora de la Comunidad, Square
Sign in and click Mark as Best Answer if my reply answers your question.
Inicie seción y haga clic en Marcar como "Mejor Respuesta" si mi respuesta contesta su pregunta.
