What are the recommended next steps after being hung up on by support?

[beardedladyroas]

I called seeking help regarding an issue with frozen funds during an account ownership transfer. The person I spoke with was understandably unable to do anything about it, so I asked to speak with a supervisor. I was told that they would email me. I assured them that I could wait on hold until the supervisor was available, and they instead hung up on me while I was mid-sentence.

[Anthem]

Connect with your account manager or even your Beta team manager. They may be able to make a connection that gets you moving forward. 

[sayra]

Hello @beardedladyroas, 

Sorry to hear about your account. We will be sending you a private message on this platform to gather further details. We'd be happy to look into this further with you. 

Please be on the lookout for a direct message. Thank you.