The title of this thread was updated from its original title: “Anyone else in Canada already have their contactless chip reader stop working?”.
After waiting seemingly forever for debit/tap services in Canada, I was very excited about the recent launch of these services for Canadian merchants - ordered my reader immediately and received it last week. Worked perfectly for about 3 days, now it won't pair and displays the "Reader Damaged - Use a different reader" message. Seriously? I babied this thing and followed all instructions to the tee - has anyone else had issues with hardware failure? There is not a troubleshooting process I haven't tried, so I am left to assume that the device has indeed failed inside of a week.
Going through the return process is not something I have a lot of time for, and waiting another week or more is even a greater disruption now that I have advised all of our clients that we finally offer debit and tap services ... Square, please advise as to how I can fastrack a replacement for my new tap reader and dock.
