terminal has frozen on printer problem so touching the screen isnt working

[welcome1780]

screen has frozen touch is not working where can i locate battery so i can restart

[Seamus]

Hey @welcome1780,

Thanks for getting in touch and sorry to hear you're having trouble with your Terminal. While the battery is not removable, you should be able to hopefully fix this with a hard reset:

If you’re unable to access the Terminal settings, hold down the power button for 10 seconds until you see a black screen with a countdown timer. Keep holding down the power button until that timer goes to 0 and the screen says you can release the power button.
Once the reset is complete, you’ll need to:

1. Go back through basic setup questions like your time zone.
2. Reconnect to the Internet.
3. Sign back in with your email and password or device code.
4. Add accessories such as cash drawers, printers, scanners or scales. Learn more about connecting compatible hardware to Square Terminal.
5. Adjust any settings back to your preferences.

Hope this helps, please let me know if you have any questions!