tracking shipping

[Handpoked]

Hello, I have just started my site a month ago and customers are paying extra for tracked shipping but when I tested it I didn't receive any tracking information. I don't think my customers are receiving their tracking info even though I enter it when prompted when I press 'shipped'. Any ideas? 

[Seamus]

Hey @Handpoked,

Thanks for reaching out.

I took a further look into this by completing a test order, and it does look like tracking order info attached to an order is not actually emailed to a customer. I'm unsure whether this is a feature gap at the moment or unintended behavior - it would make sense that customers should receive this info so they can view the shipping progress on their order!

I'm following this up with Weebly and will let you know when I hear from them - in the meantime it may also be worth checking in with support to see if they are aware of any issues with this feature! You can call our support team on 1800 760 137. Lines are open Mon-Fri, 9am-5pm Melbourne time.