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Square

Important update to your coupons on Square Online

Hi Sellers! 👋

 

If you have existing coupons on Square Online, we wanted to notify you of some upcoming changes to your coupons on Square Online. Starting on March 25, 2024, creating and managing coupons is moving from your Square Online dashboard to Square Marketing, our product suite of marketing automation tools.

 

This change will allow you to manage and edit coupons in one central location—whether for your online website or email campaigns.

 

Here is what’s changing: 

  • Existing coupons - Any existing coupons created within Square Online will no longer be active starting March 25, 2024. You’ll need to recreate those as new coupons within Square Marketing. 
  • New coupons - Any new coupons will need to be created in Square Marketing, not within your Square Online dashboard.
  • Supported coupon types - You can offer coupons for $ or % off for all items or at the category or item level, as well as coupons for free shipping or delivery. 
  • Limiting coupon usage per customer* - To apply limits to a coupon per customer, you’ll need to use the “Offer a coupon” template in Square Marketing—a paid feature.

 

Creating and managing coupons in Square Marketing is free and does not require a subscription. For enhanced features such as creating personalized coupons and sending coupons in Square Marketing emails, upgrade to a paid subscription.

 

If you have existing coupons, we recommend that you take action immediately and recreate these Coupons in Square Marketing to minimize disruptions to your business. 

 

If you have not created coupons using Square Online, you do not need to take any action at this time. 

 

To learn more about creating coupons using Square Marketing, read this help article

 

Have questions about how this change affects you? Comment below and let us know.

Kelsey
Product Manager, Marketing
Learn more about Square Marketing
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Super Seller

@kcapps 2024? August 15 2024. Correct?

Lovewell Tea & Coffee//
Ventura, Ca


https://www.lovewellteaandcoffee.com/
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Admin

Good catch @Lovewell ! Yes!

Bea_
Beta Community Manager, Square
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Message 3 of 23
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The email I just received states that this is effective March 25, 2024, not August 15, 2024.  Which is it?

 

Also, the fact that "Limit number of coupon usage per customer" is a feature that "will come at a later time" (or that you can pay for separately, but only if you want to email the coupon to a customer) is just NOT an acceptable change.

 

Considering that my annual fee for my Square Online plan just increased by $200, this new change makes me VERY unhappy.

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Square Community Moderator

Hi @wordhorde 

 

Thank you for your feedback. I understand changes to the work flow can be frustrating, but I am happy to share your feedback with the team. 

 

As far as the launch date goes, I did find this support article that also mentions March 25, 2024;

 

Note: As of March 25, 2024, the ability to create coupons to use with your Square Online website is moving to Square Marketing. Creating coupons is a free feature and doesn’t require a Square Marketing subscription.

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"Changes to the work flow" is not at all what this is, but I do hope you will share the feedback. This is really unacceptable.

 

As far as the date correction, perhaps @kcapps could amend the original post, so others are aware that the change is happening much sooner than August?

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Square Community Moderator

Yes, that is a great suggestion @wordhorde

 

I meant to send a ping, and I appreciate the reminder! 

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Message 7 of 23
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The coupons in marketing section don't have the full functionality. I am unable to switch. 

For example I have a coupon that provides a $5 discount to new customers on orders > $25. 

 

This doesn't exist in the coupon widget under marketing section. 

Please add full functionality so we can switch seamlessly. 

 

Thanks! 

Also, don't think I got confirmation from message above. Is the switch happening March or August? 

 

 

**This screenshot is from Square Online coupon section**

 

 

Screenshot 2024-01-21 at 4.52.08 PM.png

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Square Community Moderator

Hi there @anasir

 

This change is set to occur March 25, 2024. I apologize if there has been any confusion. There should be full functionality of coupons under Square Marketing on this date. Right now, you can continue using the same coupon workflow you have been using. 

 

Let me know if you have any other questions!

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Thanks for clarifying @Summer2024 
You mention there is full functionality but I don't see where I can add the minimum of $25. Am I missing something? 

Screenshot 2024-01-22 at 10.46.00 PM.png

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Square Community Moderator

I understand your concern, @anasir. As mentioned by Summer2024, it's important to note that this feature is not expected to be fully functional until March 25, 2024.

 

Your patience is greatly appreciated during this period.

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Square Community Moderator

Hey there @anasir !

 

To clarify, are you still able to use the coupons function in the Online Dashboard? There should still be full functionality there of the coupons function. 

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Beta Member

I'm not happy about this change for a few reasons:

 

  1. I can't use dashes in Square Marketing for coupons which makes most of my stationery obsolete. I use ONLINE-10 and NEXT-10 on my leaflets and cards to encourage customers to go to my website after a purchase and buy something at a discount. The change will render all my marketing stationery obsolete.
  2. I can't limit the coupon use per customer. Customers can use the coupon over and over.
  3. I can't set a minimum spend to a coupon so that if I issue a $10 coupon, they can buy lower value items for free. 

I am seriously considering going to Shopify for this. The hardware purchase will be less than my loss in stationery alone and I can recoup the hardware cost by selling my square reader, dock and terminal. 

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Super Seller

Hey @blueflowerart.  A couple of notes about your post.  

 

For the first point you make, this is definitely an issue for legacy coupons.  Maybe @Summer2024 or @RobynR can address this.  I will point out to them that in order for the new coupons feature to be “fully functional” (which I assume means fully compatible) with the existing coupons feature, then coupon names have to allow special characters.  Otherwise, many sellers will have existing coupons out there that are no longer usable, which will be a complete and total nightmare.

 

As for the other two points, if you look at other posts in this thread, you’ll see that @RobynR and @Summer2024 have mentioned that full functionality for things like limited coupon usage and minimum spend, etc, are still being worked on.  It might be a month or so before that functionality exists but it seems that it IS planned.  And, if would be my hope that if Square can’t at least ensure we won’t lose functionality they will extend the date to a later time until that is true.

Chip

If my answer resolves your issue, please take a minute to mark it as Best Answer. That helps people who find this thread in the future.

Piper’s Ice Cream Bar, Covington KY USA
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“Take what you like, take what works, leave the rest!”
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As others have stated, the fully functionality of what we currently have in the coupons area is not supported in the marketing area.  I am unable to move the coupons that I have created and that are in the wild without the additional functionality of being able to use symbols in the coupon codes, limiting the ability to use the coupons to groups or individual customers, limiting the amount of times a coupon can be used, etc.  What is the solution?

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Beta Member

I created a coupon code for 25% off food only (create on 1/30/2024). I had to manually input each food item. The first day after saving, the code worked. I put in a few food items and drink items, put in the code and the code took 25% off all food items only (even if I had two of the same food items). I had servers test it in the upcoming days and it worked fine on 2/1/2024 but today 2/3/2024, it will only apply to ONE food item. Was there a recent update again? I'm unable to "edit coupon" and I have customers coming in with this discount and our servers are confused why it doesn't work and is causing a mess having to delete and manually provide 25% off food only.

 

It's already a headache that your apply coupon on "select categories" only takes off ONE item from each category and no option for ALL categories... and I opted to select every item it should apply to including options related (ie: Chicken Sandwich - option: Crispy / AND / option Spicy). But now it will only apply to one item. PLEASE FIX THIS.

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This is such a failure of the Square product team! Eliminating core functionality that, as many others have expressed, negates all current marketing material, promotions, website setups, etc, etc, etc. As a Product Manager, I would be fired if I allowed an update like this to push through.... your entire job is to make sure product aligns with customer needs. Who greenlit this?

 

I have a massive amount of printed marketing material that is now useless...is Square planning to cover the costs? I have complex email and ad campaigns all designed around specific offers that will now be impossible, or at best, irrelevant. Maybe we should start a class-action lawsuit everyone??? For me there are at least thousands in hard costs I will incur and countless other costs by strangling my marketing efforts. 

 

The functionality under Marketing is fundamentally different, such as not having usage limitations. This is troublesome to current marketing efforts considering a key offer is "X% off your first purchase". This will now be impossible.

 

The single most common coupon online is 'XX% of your first order'... now any coupon will have unlimited usage. WTF Square why would you disable a critical functionality that is literally the most common scenario on the entire internet?

 

No "future roadmap" promise is good enough. You literally don't have to make this update in March and **bleep** over your customers. You could actually wait to roll it out until the functionality at least matches the current.

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@kcapps wrote:

  • Limiting coupon usage per customer* - To apply limits to a coupon per customer, you’ll need to use the “Offer a coupon” template in Square Marketing—a paid feature.

 

Creating and managing coupons in Square Marketing is free and does not require a subscription. For enhanced features such as creating personalized coupons and sending coupons in Square Marketing emails, upgrade to a paid subscription.

 

Is it paid or free? Are you saying that you are removing functionality that I've been paying for and now charging me MORE for the same functionality that was a part of my plan? Pretty sure that's called "bait and switch". Let customers come to rely on a feature, then rug pull and charge them more or destroy all their current setup. This is criminal and you should be ashamed of your self. This is an essential functionality of coupons and you are literally forcing everyone to abandon their established marketing plans or be forced to give you MORE money. Your product team should all be fired for this. If any of my staff recommended such a foolish action I'd replace them all.

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Super Seller

@kcapps @BernadetteA @Summer2024 @isabelle @maxpete 

 

Here’s a link to another post with confusion about timing of this.  I’d like to make an observation about this announcement.  To quote from the original:

 

If you have existing coupons, we recommend that you take action immediately and recreate these Coupons in Square Marketing to minimize disruptions to your business. 

 

That’s all great and wonderful.  But, in this case, since the new feature is nowhere near fully functional this is much ado about nothing.  Sellers keep trying to do something NOW that seems URGENT per the announcement which but can’t be too urgent since the feature is not ready and won’t be for over another month.  So urging people to do something they are not able to do seems wrong and frustrating.

 

Just my two-cents worth.  I love announcements about new features.  But this announcement definitely caused angst and frustration that was needless.

Chip

If my answer resolves your issue, please take a minute to mark it as Best Answer. That helps people who find this thread in the future.

Piper’s Ice Cream Bar, Covington KY USA
Website
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“Take what you like, take what works, leave the rest!”
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I've decided to show my support with my feet and I'm walking away from Square sites and moving to Shopify. I've been trialling Shopify and my eyes have been opened to what an e-commerce site should be doing AND for the same price as a Square site. It's been a bait and switch experience for me with Square. First with having a forced upgrade of my plan to a more expensive plan because the one I was on was discontinued and now taking away functionality. Coupons are basic, what's happening is just BS. I can see that the online shop facilities could be doing much more but it is not.

 

As much as I like the hardware and the convenience that it provides, it is not the hardware that sells for me, it's the online shop and my skills.

 

I'm not a big fish and I'm sure Square will be thumbing their nose at me but business is what it is.

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Super Seller

So I just re-read the help article that @kcapps provided the link to in the original post on this thread.  I’d recommend that anyone following this thread do so carefully, if they haven’t already.

 

Of particular note are the sections “Create Coupons from Square Marketing” and “Marketing Coupons for Square Online FAQ.”  I’d recommend expanding and reading each of those FAQs carefully, especially the one “What are some limits with Marketing coupons.”  That one lists features that not currently supported, but “will come at a later time” which is not specified.  Since they went to the trouble to list these currently unsupported features, my best guess is that they most likely will not be available by 3/25, but remember this is just my best educated guess based upon available information.

 

So, for anyone following this thread, I’d recommend spending some time with this document.  Also, as you are converting your coupons to Square Marketing, it would be wise to post here any coupons that you will not be able to port due to missing features.  Of course, it doesn’t help to make statements about how crazy this might be, or how wrong, or whatever.  Just post real-world, concrete, specific examples of what you need that is missing and the compelling reasons why you need it.

 

In other words, I’m going to retract my earlier statement about waiting until closer to 3/25 to switch to Marketing coupons.  It seems it would be wise to attempt to do convert the coupons that you can convert now, then make some constructive posts here in this thread about what you can no longer do using the new Marketing coupons.

Chip

If my answer resolves your issue, please take a minute to mark it as Best Answer. That helps people who find this thread in the future.

Piper’s Ice Cream Bar, Covington KY USA
Website
Facebook

“Take what you like, take what works, leave the rest!”
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