Hey @seantran!
Are you making sure you're viewing the same groups on your device and your Square Dashboard?
The directory has smart groups like reachable customers, lapsed, regulars, added by Square, and added by you. If this isn't the case try logging out of your mobile device and Square Dashboard. When you sign in it will re-sync the directory.
Please let me know if this helps! If not comment back so we can get this fixed, I'll keep an eye out for your response. 😀
