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Unfortunately in most circumstances, it's not possible to cancel a refund. Once you take the final step in the refund process, which is to tap the final "Issue Refund" button, our system immediately begins processing to send the funds back to the customer's bank.
At this point, I'd recommend contacting the customer to re-process the payment. If you sent the customer an email receipt, our support team can reach out to the customer on your behalf and request they contact you. If you'd like our support team to do that, please fill out this form.
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Hi @tquilty — So sorry to hear about the trouble! It looks like another seller had the same question, and received an answer. Check out the reply from Caty and let us know if that helps!
Sean
he/him/his
Product Manager | Square, Inc.
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I put my phone in my pocket after taking an order. Once I pulled it out to take another order I relized I had refunded my transactions while in my pocket. Is there a way to reverse a refund so that I can get my money back?
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@Chatterbox423 - So sorry to hear about the hiccup! Please check out Caty's answer on this thread for more details on your options.
Sean
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Product Manager | Square, Inc.
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Hi @elzains — Sorry to hear about the trouble! It looks like another seller had the same question, and received an answer. Check out the reply in this thread for the answer.
Sean
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Product Manager | Square, Inc.
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Hi @Emma — So sorry to hear about the trouble! It looks like another seller had the same question, and received an answer. Check out this thread for more details.
Sean
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Product Manager | Square, Inc.
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Hi @Shell28 — It looks like another seller had the same question, and received an answer. Check out this thread for more details.
Sean
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Product Manager | Square, Inc.
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Hi @ChipDe — It looks like another seller had the same question, and received an answer. Check out this thread for more details.
Sean
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Product Manager | Square, Inc.
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Hey @Bruno2017, I went ahead and moved your post to this thread since it's a similar question.
Once you select "issue refund" Square begins the process of returning the funds to the customer. Once the process has started, we won't be able to cancel it. I recomend reaching out to this customer to re-process the transaction. If they received an email receipt our Support Team will be able to reach out to them upon your behalf.
Feel free to check out @Caty's answer on the first page of this thread!
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You can not cancel a refund. you have to contact the customer to reprocess the payment.
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Hey there @zee -
@VanKalkerFarms is correct - I went ahead and moved your post to this thread where other sellers have asked this question as well. Be sure to check out @Caty's answer on the first page of this thread.
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It was suppose to be how to refund training and not an actually refund.
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This reply created from merging an existing thread: "If I gave a refund mistakingly how can I cancel it from my square deposits" The author has been notified via email.
I got a deposit and I accidentally refunded it how can I stop the refund from going through
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There is not a way to cancel a refund. You would have to run the transaction again.
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