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I sent 35 gift cards to a customer through the mail. They never arrived.
How do I:
1. void those mailed gift cards without refunding the customer?
2. reissue the gift cards so she can pick them up?
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Gift Cards
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follow these steps in the link to clear the balance. https://squareup.com/help/us/en/article/5432-use-your-gift-cards-with-square-register#check-a-gift-c...
you can ring up the new cards with the correct amount to load and then apply a 100% discount to the order. the cards will all be loaded and it will be a $0 transaction.
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follow these steps in the link to clear the balance. https://squareup.com/help/us/en/article/5432-use-your-gift-cards-with-square-register#check-a-gift-c...
you can ring up the new cards with the correct amount to load and then apply a 100% discount to the order. the cards will all be loaded and it will be a $0 transaction.
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How do I clear the balance of 35 cards I do not have? These were lost in the mail.
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@smkorby2 In the last section of the link that @VanKalkerFarms posted, it says that you can go onto your dashboard on a web browser and track down the transaction where the 35 gift cards were activated - and then click on each of the gift cards and click Clear Balance
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