I am trying to purchase square hardware

[carlandmartin]

I purchased an entire hardware kit for a restaurant last week. I called and spoke to someone from support, as they charged out the card FIRST, then immediately sent an email saying that I would be refunded. They stated it had been "red flagged", but someone would be reaching out in regard to the account. No one did. They seemed baffled as well that my card would be charged (so it works), but then declined by square. I tried again yesterday to purchase the hardware and again was declined immediately (but still charged!). AMEX said it is not on their end, as I ordered addtional square ipads from amazon directly and it worked. I emailed yesterday and am unable to  reach anyone about this issue. I believe in square, as I utilize them for my other business, and want this  restaurant to use them as well, but you don't usually have issues BUYING start-up equipment. Please help!

[Kassi_]

Hey there, @carlandmartin - 

Welcome and thank you for reaching out in the Community. 

Just wanted to check in to see if you're still having this issue.

Please let me know and I would be happy to dig deeper into this.