x
Highlighted

Image size for customer screen?

Does anyone know if there's a specific size photo to use for the screen the customer sees on the new Square Register? The logo I'm using now cuts off and I'd like to make a custom image that fully shows.

 

Thanks!

Message 1 of 16
4,700 Views
1 Best Answer

Accepted Solutions
Highlighted
Admin

Re: Image size for customer screen?

Best Answer

Hello @marleymae, I'm sorry for the late reply! 2328 x 1144 pixels is the recommended size for images for your customer-facing display. Update: Also check out the post below where another seller used a different size successfully!


You can upload your image file by signing in to your Square Dashboard online:

  1. Sign in and click Account & Settings.
  2. Click Locations > select your location.
  3. Scroll down to the section call 'Branding' and look for Point of Sale Checkout Background.
  4. Click on the thumbnail to remove your current image; click on the blue + icon to add a new image.

I've also asked our team to make it clearer in the Dashboard that the background image is your the one that appears on your customer-facing display, and not the logo section immediately above. Thanks for flagging this to us! 

Helen
Seller Community Manager, Square
Find step-by-step help in our Support Center

View Best Answer >

Message 2 of 16
5,309 Views
15 REPLIES 15
Highlighted
Admin

Re: Image size for customer screen?

Best Answer

Hello @marleymae, I'm sorry for the late reply! 2328 x 1144 pixels is the recommended size for images for your customer-facing display. Update: Also check out the post below where another seller used a different size successfully!


You can upload your image file by signing in to your Square Dashboard online:

  1. Sign in and click Account & Settings.
  2. Click Locations > select your location.
  3. Scroll down to the section call 'Branding' and look for Point of Sale Checkout Background.
  4. Click on the thumbnail to remove your current image; click on the blue + icon to add a new image.

I've also asked our team to make it clearer in the Dashboard that the background image is your the one that appears on your customer-facing display, and not the logo section immediately above. Thanks for flagging this to us! 

Helen
Seller Community Manager, Square
Find step-by-step help in our Support Center

View Best Answer >

Message 2 of 16
5,310 Views
Highlighted

Re: Image size for customer screen?

Is there a way to preview what this image is about?  I'm not sure what image to add because I don't know where it's going to end up.

 

Thanks

Message 3 of 16
2,129 Views
Highlighted

Re: Image size for customer screen?

Do you have a Square Register...it will show up on the side of the register that faces customers. This image appears when the screen is not sleeping, but not while you're actively ringing up a sale. I've found no way to test the image...I just upload it through the dashboard and then refresh my register to see it.

Message 4 of 16
2,118 Views
Highlighted

Re: Image size for customer screen?

Ah.  I don't use a register, so it'll be irrelevant to me I guess.

 

Thanks for the info.

Message 5 of 16
2,114 Views
Highlighted

Re: Image size for customer screen?

I resized my checkout screen image to the recommended size.   Still is vastly blown up on my iPhone screen.  

Message 6 of 16
1,753 Views
Highlighted

Re: Image size for customer screen?

These are dimensions for the Square Register front facing screen, not an iPhone screen.

Message 7 of 16
1,749 Views
Highlighted

Re: Image size for customer screen?

That makes sense.  Can it be sized for the iPhone screen?

Message 8 of 16
1,743 Views
Highlighted
Admin

Re: Image size for customer screen?

Hi there, @era 👋 I can chime in on this one. We don't have a way currently to orient the Register checkout screen image on iPhone. Is there a specific space you are looking to use your image on iPhone Point of Sale?

Joe
Community Moderator, Square
Sign in and click Mark as Best Answer if my reply answers your question.
Message 9 of 16
1,687 Views
Highlighted

Re: Image size for customer screen?

I just purchased a Square Register and created a logo image for the Customer-Facing Display using an image size recommended by Square (2328 x 1144 px). On my Register CFD, the sides are cut-off significantly, even when I had included extra white space around the image. That caused me to search and find this thread where I find that others have had the same issue and another user recommends 1818 x 1144 px.

 

I'll try recreating the image with smaller dimensions, but I'm wondering why the official size doesn't work and why users have to experiment to find a size that does work. It seems that Square should know the true dimensions for their display and should publish the correct information.

Message 10 of 16
101 Views