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Inventory not updating from Square POS

I have inventory management set up on my Square Dashboard and have the tracking and alerts turned on for the items. When I make a sale on Square POS the inventory is not updating. Is there something we are doing wrong? 

 

 

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Square

Re: Inventory not updating from Square POS

Hi there, and welcome to the Seller Community!

 

Was this only happening with certain items or your entire Item Library?

 

Each item within the item library needs to have the Inventory Management options turned on in order to track inventory. 

 

Can you provide an example of an item that was not tracking inventory correctly and walk through your setup steps? 

Message 2 of 10
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Re: Inventory not updating from Square POS

It happened on multiple items. Inventory tracking was turned on for all items and we double checked that.

 

We followed the documentation in the inventory tracking article. 

Message 3 of 10
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Square

Re: Inventory not updating from Square POS

I see, we might need to walk through this with you to see if we can reproduce the issue. 

Reach out to our Support Team and we can have a closer look. 

Message 4 of 10
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Re: Inventory not updating from Square POS

Checked it again today and it appears to be working.  Odd, but I won't look a gift horse in the mouth! 

Message 5 of 10
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Re: Inventory not updating from Square POS

Hi, 

I have the same issue with some items randomly not updating sometimes while it works most of the time. Also it seems to have gotten worse after creating an access code with restrictions to certain areas of the system like reports. 

Kindly assist / advise. Thanks

Message 6 of 10
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Square Community Moderator

Re: Inventory not updating from Square POS

Hey @sadiqwaliji-

 

Thanks for posting in the Seller Community. 

 

Just to confirm, you're saying that when you sell an item on your Square POS system, the inventory isn't being updated? Do you have inventory tracking enabled for all your items? Let me know! 👀

Isabelle
Community Moderator, Square
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Message 7 of 10
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Re: Inventory not updating from Square POS

Hi Isabelle,

1. The inventory doesn’t get updated sometimes for some items randomly.

2. Yes, inventory tracking is enabled for all items and it works most of the time. However I noticed a few items don’t get updated randomly. 

I also noticed one item was showing 4 remaining yesterday and suddenly changed to 17 today. I had to do an inventory recount.

 

Kindly assist / advise.

 

Thanks,

Sadiq

Message 8 of 10
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Square Community Moderator

Re: Inventory not updating from Square POS

Hey @sadiqwalji-

 

Thanks for your reply and for the information.

 

I have not heard of this issue before, but it sounds like a huge inconvenience. I'd like you to give us a call so we can file a bug with our Engineering Team. 

 

We look forward to hearing from you and working towards a solution. 

Isabelle
Community Moderator, Square
Sign in and click Mark as Best Answer if my reply answers your question.
Message 9 of 10
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Beta Member

Re: Inventory not updating from Square POS

Having this issue. It's a BIG problem since we sell online as well. Square Site adjusts inventory, Square Register does not.

Message 10 of 10
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