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Manual discounts not appearing on precharged transactions

I have square appointments linked to my website so customers can schedule sessions and I require prepayment to reserve the spot. I want to manually apply a dollar discount to certain customers, and I thought I could do so by adding a discount before accepting/confirming their appointment in the square app. The appointment details show the discount works, but it's still charging their card the full amount? I don't want to have to refund customers the discount every time this happens.

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Square Community Moderator

Hey! This is currently a feature request. There is not a way to add discounts on a prepaid appointment.  Coupons and discounts also do not work on the booking site. You will need to have the customer pay in person and charge the discount then. Thank you!

AshleyK
Community Moderator, Square
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