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My chip card reader (not the contactless version) does not read cards

My chip card reader (not the contactless one) will not read cards, help

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having same problem.  Will not accept chip or swipe.

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Square Community Moderator

Hi all!

 

Check out this article in our Support Center. It should give you a few tips to try and resolve any issues you might be running into. 

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Square Champion

Make sure it's fully charged, Other than the ones that have been broken when I got them, a low battery has always been the problem when the reader won't work. The battery doesn't last very long, even without use.

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had it pluged in all night and there was a green light. still does not read card. When I plug it in I get a message saying reader connected.

 

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Admin

Hi @george1968, thanks for making sure the reader is charged! 

 

I recommend making sure your device is compatible with the chip card reader. If it is compatible these troubleshooting tips should help. 👍

️ Helen
Seller Community Manager

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